How to Handle multiple FAQ between predefined work flow

Rasa Open Source
1

For a small example -

User: I want to book a room.

Bot: How many rooms would you like to book?

User: What are your check-in timings?

Bot: Check-in time starts at 4 PM. Minimum check-in age is 21. Please contact the reception for early check-in requests.

Bot: How many rooms would you like to book?

User: What are your check-out timings?

Bot: Check-out time is 11 AM. Please contact the reception for late checkout requests.

Bot: How many rooms would you like to book?

User: I would like to book 2 rooms.

Bot: What type of room would you want to book?

Button1 - Simple
Button 2 - Deluxe

User: (Clicks on Button 1)

Bot: You have chosen to book 2 simple rooms

@koaning Please help

2

Take a look at Forms for this type of workflow. There’s a new post on this on our blog and another from last year. The docs page on forms is here.

Greg

4

Thank you for sharing the links. I got my answer for how I should use forms in unhappy paths.