I was trying to build a FAQ bot and since I have many questions to handle, I was thinking of a way to help model, And I am asking if it’s possible to use multiple categories under the main faq intent, and this is just to help the model make predictions on the right category,
for example: I can ask the user to select one of my 10 categories, let’s say I am building a hotel bot, one user may want to ask about reservation timing, so I can show him a list of buttons where he can just select the category “Reservation” then he can ask about the timing since we already know the category it will be easy for the model to get the right answer!
the problem that I have is I don’t know how to add these categories? is creating multiple faq intents will do the trick for example: faq_reservation, faq_rooms, faq_pricing … and adding multiple ResponseSelector ?
any idea here!