How to get an intent triggered at any point in a conversation?

[hendr-ik (Hendrik Niefeld)]

Is there a way to handle an intent in stories.md so it gets triggered at any point in a conversation?

My stories.md has about 1000 lines now and I am trying to establish an "help" intent that gets triggered at any point in a conversation without making my stories data much more complex.

I have included a single story like:

## help intent
* help
- utter_help

But that seems to work in only 2/3 of all situations. Often the bot continues with another given schema and ignores the "help" intent, eventually the help intent gets triggering in a second try…

I work with Rasa Core 0.11.6 and Dialogflow for NLU.

Thanks!

[akelad (Akela Drissner)]

If you’re within a longer story, that won’t always work. You have to add some additional stories with this happening in the middle of them

[datistiquo (Datisto)]

That is exactly what I mentioned here:

How go avoid training with adding not so important intents

When ading an intent like greet I feel I have to train all my stories aditonal with greet and this increases of course the complexity everytime just ading a further intent. But for the greet intent which is not so important it distroys my stories when uttering in between a greet intent. How to handle such cases without blowing up your training data?

And the answer was the augmenation will do the thing?

How can you do that such that the tracker is properly filled such you trigger a follow up action when intent is help?

So, my guess would using a custom action? But then you have to write aftereach input this custom action in stories which looks for intent help? Is this correct @akelad?

Other way?

[hendr-ik (Hendrik Niefeld)]

Thanks, I’ll try.

[hendr-ik (Hendrik Niefeld)]

Could be a way - though I’m using an outsource NLU which could make things complicated…