Hey @nik202
I have a situation:
My bot is going to talk to two different target audience:
1 - Doctors, and 2 - Non - doctors (or normal people.)
How do I build my bot that its able to answer the doctor with a more complex answer and the preson who is not a doctor with a simple answer?
Meaning there will be some way to choose if you are a doctor or not then get answered accordingly.
How can I do this?
When the bot first speaks, ask the user if they are a doctor or not using buttons:
responses:
utter_ask_if_doctor:
- text: "Are you a doctor?"
buttons:
- title: Yes
payload: /inform{{"doctor": true}}
- title: No
payload: /inform{{"doctor": false}}
Also
inform intentdoctor slot
bool and its auto-fill to trueslots:
doctor:
type: bool
auto_fill: true
There are other ways to achieve that and make it better. Look at forms.
@atwine Check this demon use case for your reference and also you can follow Chris use case.
In domain.yml
intents:
- doctor
- non_doctor
responses:
utter_menu:
- text: For your consultation you can select from the below options:
buttons:
- title: Doctor Consultation
payload: /doctor
- title: Non-Doctor Consultation
payload: /non_doctor
Create a story for the same or if you had written some action code for the same:
In stories.yml
For Doctor:
- story: doctor consulation
steps:
- intent: doctor
- action: action_doctor_consulation
For Non-Doctor:
- story: non doctor consulation
steps:
- intent: non_doctor
- action: action_non_doctor_consulation
OR
- story: doctor
steps:
- intent: doctor
- action: utter_doctor_consultation
- story: non doctor
steps:
- intent: non_doctor
- action: utter_non_doctor_consultation
Note: from above mention utterances you can mention any menu or question to be asked to user as shown in domain.yml
If you have any further doubts please, discuss and good luck!
Thank you for that:
In my use case, i have faqs about a certain disease.
Am I right to say, I can set up the different faqs in two different yml files then later using rules I can choose which one gets answered?
Is that the right way of thinking?
Thank you, could you be having an already working solution, maybe a link to the code?
@atwine Yes, while using payload or custom action you can trigger the FAQs or any other question in two different buttons as shown
@atwine These are the listed project on Rasa Github: https://github.com/RasaHQ/rasa/tree/main/examples Hope this will help you.
@atwine I am not sure, that you fetching data from FAQs or from Excel/CSV or doing manual, if you can share more then I will try to give suggestions on that.
intent: faq/what_is_hiv
examples: |
- what's hiv
- tell me about hiv
- do you know about hiv
@nik202 that is what the faq yml contains just those intents.
@atwine are you using chitchat or FAQs using response selector?
- story: doctor
steps:
- intent: faq1
- action: utter_doctor_consultation
- story: non doctor
steps:
- intent: faq2
- action: utter_non_doctor_consultation
You just need to mention the response in utter_doctor_consultation or utter_non_doctor_consultation
responses:
utter_doctor_consultation:
- text: "The Hive is the Human immunodeficiency virus infection and acquired immune deficiency syndrome"
utter_non_doctor_consultation:
-text: " faq2"
Note: I have just given you an idea, if you are using different intents, then for each intent you need to mention response in different utterances.
I hope it make sense to you now?
Thank you, this helps.
Btw, how do I close a thread, I have been looking for the option…can’t seem to find it. @nik202
Just want to mention that Nik’s solution only remembers the user is a doctor for one step, while if you use slots, it will remember that for the whole session - then you can set the reply according to this anytime you want using custom actions.
Just know there are these two options depending on your use case. 
I think you are right thanks.
Hello @ChrisRahme,
Please help me here, I am having this issue: my idea is this.
I have questions and answers for two types of people
I want to build the bot in such a way that it asks with two buttons, if you are a doctor then it shows the complex answers, if you are not a doctor, it shows simple faq answers.
This is how I have been trying to do below. Where could I be missing it.
when I run the bot I get the error below, its not picking the answers in the right way, it seems like its guessing or something.
Bot loaded. Type a message and press enter (use '/stop' to exit):
Your input -> hello
Hello, how can I help you today?
? Hey! How are you? Are you a qualified Medical Personell? 1: Yes. (doctor{"doctor":true})
Your input -> what is covid?
2021-09-24 17:34:24 ERROR rasa.core.actions.action - Couldn't create message for response 'utter_notdoctor/what_is_covid'.
Your input -> how is it spread?
2021-09-24 17:34:33 ERROR rasa.core.actions.action - Couldn't create message for response 'utter_doctor/covid_spread'.
Your input ->
(rasaenv) Drs-MacBook-Pro:Trial-Ground drjamesmugume$ rasa --version
Rasa Version : 2.8.1
Minimum Compatible Version: 2.8.0
Rasa SDK Version : 2.8.1
Rasa X Version : 0.39.3
Python Version : 3.7.5
Operating System : Darwin-19.6.0-x86_64-i386-64bit
Python Path : /opt/anaconda3/envs/rasaenv/bin/python
(rasaenv) Drs-MacBook-Pro:Trial-Ground drjamesmugume$
version: "2.0"
nlu:
- intent: doctor/what_is_covid
examples: |
- what is covid
- what's corona
- tell me about corona virus
- corona?
- covid-19?
- define corona
- what is covid19
- intent: doctor/covid_spread
examples: |
- how does it spread?
- how does covid spread.
- does it spread by air?
- how can one contract it?
- what means does it spread?
- how do people get infected?
- intent: doctor/symptoms_covid
examples: |
- what are the symptoms?
- symptoms of covid?
- is temperature a symptom?
- what are the signs of covid?
- covid signs and symptoms
- what should I look out for.
- how do I know someone has covid?
- intent: doctor/covid_vaccine
examples: |
- what is the cure?
- does it have a vaccine?
- can it be vaccinated against?
- what vaccine should I use for covid?
version: "2.0"
nlu:
- intent: notdoctor/what_is_covid
examples: |
- what is covid
- what's corona
- tell me about corona virus
- corona?
- covid-19?
- define corona
- what is covid19
- what is covid?
- intent: notdoctor/covid_spread
examples: |
- how does it spread?
- how does covid spread.
- does it spread by air?
- how can one contract it?
- what means does it spread?
- how do people get infected?
- intent: notdoctor/symptoms_covid
examples: |
- what are the symptoms?
- symptoms of covid?
- is temperature a symptom?
- what are the signs of covid?
- covid signs and symptoms
- what should I look out for.
- how do I know someone has covid?
- intent: notdoctor/covid_vaccine
examples: |
- what is the cure?
- does it have a vaccine?
- can it be vaccinated against?
- what vaccine should I use for covid?
# Configuration for Rasa NLU.
# https://rasa.com/docs/rasa/nlu/components/
language: en
pipeline:
# # No configuration for the NLU pipeline was provided. The following default pipeline was used to train your model.
# # If you'd like to customize it, uncomment and adjust the pipeline.
# # See https://rasa.com/docs/rasa/tuning-your-model for more information.
- name: WhitespaceTokenizer
- name: RegexFeaturizer
- name: LexicalSyntacticFeaturizer
- name: CountVectorsFeaturizer
- name: CountVectorsFeaturizer
analyzer: char_wb
min_ngram: 1
max_ngram: 4
- name: DIETClassifier
epochs: 100
constrain_similarities: true
- name: EntitySynonymMapper
- name: ResponseSelector
epochs: 100
constrain_similarities: true
- name: ResponseSelector
epochs: 100
retrieval_intent: doctor
constrain_similarities: true
- name: ResponseSelector
epochs: 100
retrieval_intent: notdoctor
constrain_similarities: true
- name: FallbackClassifier
threshold: 0.35
ambiguity_threshold: 0.1
# Configuration for Rasa Core.
# https://rasa.com/docs/rasa/core/policies/
policies:
# No configuration for policies was provided. The following default policies were used to train your model.
# If you'd like to customize them, uncomment and adjust the policies.
# See https://rasa.com/docs/rasa/policies for more information.
- name: MemoizationPolicy
- name: RulePolicy
- name: UnexpecTEDIntentPolicy
max_history: 8
epochs: 100
- name: TEDPolicy
max_history: 5
epochs: 100
constrain_similarities: true
version: "2.0"
rules:
- rule: Say goodbye anytime the user says goodbye
steps:
- intent: goodbye
- action: utter_goodbye
- rule: Say 'I am a bot' anytime the user challenges
steps:
- intent: bot_challenge
- action: utter_iamabot
- rule: ask doctor questions
steps:
- intent: doctor
- action: utter_doctor
- rule: ask doctor questions
steps:
- intent: notdoctor
- action: utter_notdoctor
version: '2.0'
session_config:
session_expiration_time: 60
carry_over_slots_to_new_session: false
intents:
- greet
- goodbye
- notdoctor:
is_retrieval_intent: true
- doctor:
is_retrieval_intent: true
- stop
- inform_doctor
- affirm
- deny
- mood_great
- mood_unhappy
- bot_challenge
entities:
- doctor
slots:
doctor:
type: bool
influence_conversation: true
responses:
utter_greet:
- text: Hello, how can I help you today?
utter_ask_if_doctor:
- buttons:
- payload: doctor{{"doctor":true}}
title: Yes.
- payload: notdoctor{{"doctor":false}}
title: No.
text: Hey! How are you? Are you a qualified Medical Personell?
utter_cheer_up:
- image: https://i.imgur.com/nGF1K8f.jpg
text: 'Here is something to cheer you up:'
utter_did_that_help:
- text: Did that help you?
utter_happy:
- text: Great, carry on!
utter_goodbye:
- text: Bye
utter_iamabot:
- text: I am a bot, powered by Rasa.
utter_doctor/what_is_covid:
- condition:
- type: slot
name: doctor
value: true
text: This is the answer for the doctors.
utter_doctor/covid_spread:
- condition:
- type: slot
name: doctor
value: true
text: Covid_spred for doctors.
utter_doctor/symptoms_covid:
- condition:
- type: slot
name: doctor
value: true
text: symptoms_covid for doctors.
utter_doctor/covid_vaccine:
- condition:
- type: slot
name: doctor
value: true
text: covid_vaccine for doctors.
utter_notdoctor/what_is_covid:
- condition:
- type: slot
name: doctor
value: false
text: This is the answer for the not_doctors.
utter_notdoctor/covid_spread:
- condition:
- type: slot
name: doctor
value: false
text: Covid_spred for not_doctors.
utter_notdoctor/symptoms_covid:
- condition:
- type: slot
name: doctor
value: false
text: symptoms_covid for not_doctors.
utter_notdoctor/covid_vaccine:
- condition:
- type: slot
name: doctor
value: false
text: covid_vaccine for not_doctors.
actions:
- utter_ask_if_doctor
- utter_doctor
- utter_goodbye
- utter_greet
- utter_notdoctor
version: "2.0"
stories:
- story: doctor path
steps:
- intent: greet
- action: utter_greet
- action: utter_ask_if_doctor
- slot_was_set:
- doctor: true
- intent: doctor
- action: utter_doctor
- intent: goodbye
- action: utter_goodbye
- story: not doctor path
steps:
- intent: greet
- action: utter_greet
- action: utter_ask_if_doctor
- slot_was_set:
- doctor: false
- intent: notdoctor
- action: utter_notdoctor
- intent: goodbye
- action: utter_goodbye
- story: interactive_story_1
steps:
- intent: greet
- action: utter_greet
- action: utter_ask_if_doctor
- intent: doctor
entities:
- doctor: true
- slot_was_set:
- doctor: true
- action: utter_doctor
- intent: doctor
- action: utter_doctor
- intent: goodbye
- action: utter_goodbye
- story: interactive_story_1
steps:
- intent: greet
- action: utter_greet
- action: utter_ask_if_doctor
- intent: notdoctor
entities:
- doctor: false
- slot_was_set:
- doctor: false
- action: utter_notdoctor
- intent: notdoctor
- action: utter_notdoctor
- intent: notdoctor
- action: utter_notdoctor
- intent: goodbye
- action: utter_goodbye
Hello @nik202 ,
Please help me here, I am having this issue: my idea is this.
I have questions and answers for two types of people
I want to build the bot in such a way that it asks with two buttons, if you are a doctor then it shows the complex answers, if you are not a doctor, it shows simple faq answers.
This is how I have been trying to do below. Where could I be missing it.
when I run the bot I get the error below, its not picking the answers in the right way, it seems like its guessing or something.
Bot loaded. Type a message and press enter (use '/stop' to exit):
Your input -> hello
Hello, how can I help you today?
? Hey! How are you? Are you a qualified Medical Personell? 1: Yes. (doctor{"doctor":true})
Your input -> what is covid?
2021-09-24 17:34:24 ERROR rasa.core.actions.action - Couldn't create message for response 'utter_notdoctor/what_is_covid'.
Your input -> how is it spread?
2021-09-24 17:34:33 ERROR rasa.core.actions.action - Couldn't create message for response 'utter_doctor/covid_spread'.
Your input ->
(rasaenv) Drs-MacBook-Pro:Trial-Ground drjamesmugume$ rasa --version
Rasa Version : 2.8.1
Minimum Compatible Version: 2.8.0
Rasa SDK Version : 2.8.1
Rasa X Version : 0.39.3
Python Version : 3.7.5
Operating System : Darwin-19.6.0-x86_64-i386-64bit
Python Path : /opt/anaconda3/envs/rasaenv/bin/python
(rasaenv) Drs-MacBook-Pro:Trial-Ground drjamesmugume$
version: "2.0"
nlu:
- intent: doctor/what_is_covid
examples: |
- what is covid
- what's corona
- tell me about corona virus
- corona?
- covid-19?
- define corona
- what is covid19
- intent: doctor/covid_spread
examples: |
- how does it spread?
- how does covid spread.
- does it spread by air?
- how can one contract it?
- what means does it spread?
- how do people get infected?
- intent: doctor/symptoms_covid
examples: |
- what are the symptoms?
- symptoms of covid?
- is temperature a symptom?
- what are the signs of covid?
- covid signs and symptoms
- what should I look out for.
- how do I know someone has covid?
- intent: doctor/covid_vaccine
examples: |
- what is the cure?
- does it have a vaccine?
- can it be vaccinated against?
- what vaccine should I use for covid?
version: "2.0"
nlu:
- intent: notdoctor/what_is_covid
examples: |
- what is covid
- what's corona
- tell me about corona virus
- corona?
- covid-19?
- define corona
- what is covid19
- what is covid?
- intent: notdoctor/covid_spread
examples: |
- how does it spread?
- how does covid spread.
- does it spread by air?
- how can one contract it?
- what means does it spread?
- how do people get infected?
- intent: notdoctor/symptoms_covid
examples: |
- what are the symptoms?
- symptoms of covid?
- is temperature a symptom?
- what are the signs of covid?
- covid signs and symptoms
- what should I look out for.
- how do I know someone has covid?
- intent: notdoctor/covid_vaccine
examples: |
- what is the cure?
- does it have a vaccine?
- can it be vaccinated against?
- what vaccine should I use for covid?
# Configuration for Rasa NLU.
# https://rasa.com/docs/rasa/nlu/components/
language: en
pipeline:
# # No configuration for the NLU pipeline was provided. The following default pipeline was used to train your model.
# # If you'd like to customize it, uncomment and adjust the pipeline.
# # See https://rasa.com/docs/rasa/tuning-your-model for more information.
- name: WhitespaceTokenizer
- name: RegexFeaturizer
- name: LexicalSyntacticFeaturizer
- name: CountVectorsFeaturizer
- name: CountVectorsFeaturizer
analyzer: char_wb
min_ngram: 1
max_ngram: 4
- name: DIETClassifier
epochs: 100
constrain_similarities: true
- name: EntitySynonymMapper
- name: ResponseSelector
epochs: 100
constrain_similarities: true
- name: ResponseSelector
epochs: 100
retrieval_intent: doctor
constrain_similarities: true
- name: ResponseSelector
epochs: 100
retrieval_intent: notdoctor
constrain_similarities: true
- name: FallbackClassifier
threshold: 0.35
ambiguity_threshold: 0.1
# Configuration for Rasa Core.
# https://rasa.com/docs/rasa/core/policies/
policies:
# No configuration for policies was provided. The following default policies were used to train your model.
# If you'd like to customize them, uncomment and adjust the policies.
# See https://rasa.com/docs/rasa/policies for more information.
- name: MemoizationPolicy
- name: RulePolicy
- name: UnexpecTEDIntentPolicy
max_history: 8
epochs: 100
- name: TEDPolicy
max_history: 5
epochs: 100
constrain_similarities: true
version: "2.0"
rules:
- rule: Say goodbye anytime the user says goodbye
steps:
- intent: goodbye
- action: utter_goodbye
- rule: Say 'I am a bot' anytime the user challenges
steps:
- intent: bot_challenge
- action: utter_iamabot
- rule: ask doctor questions
steps:
- intent: doctor
- action: utter_doctor
- rule: ask doctor questions
steps:
- intent: notdoctor
- action: utter_notdoctor
version: '2.0'
session_config:
session_expiration_time: 60
carry_over_slots_to_new_session: false
intents:
- greet
- goodbye
- notdoctor:
is_retrieval_intent: true
- doctor:
is_retrieval_intent: true
- stop
- inform_doctor
- affirm
- deny
- mood_great
- mood_unhappy
- bot_challenge
entities:
- doctor
slots:
doctor:
type: bool
influence_conversation: true
responses:
utter_greet:
- text: Hello, how can I help you today?
utter_ask_if_doctor:
- buttons:
- payload: doctor{{"doctor":true}}
title: Yes.
- payload: notdoctor{{"doctor":false}}
title: No.
text: Hey! How are you? Are you a qualified Medical Personell?
utter_cheer_up:
- image: https://i.imgur.com/nGF1K8f.jpg
text: 'Here is something to cheer you up:'
utter_did_that_help:
- text: Did that help you?
utter_happy:
- text: Great, carry on!
utter_goodbye:
- text: Bye
utter_iamabot:
- text: I am a bot, powered by Rasa.
utter_doctor/what_is_covid:
- condition:
- type: slot
name: doctor
value: true
text: This is the answer for the doctors.
utter_doctor/covid_spread:
- condition:
- type: slot
name: doctor
value: true
text: Covid_spred for doctors.
utter_doctor/symptoms_covid:
- condition:
- type: slot
name: doctor
value: true
text: symptoms_covid for doctors.
utter_doctor/covid_vaccine:
- condition:
- type: slot
name: doctor
value: true
text: covid_vaccine for doctors.
utter_notdoctor/what_is_covid:
- condition:
- type: slot
name: doctor
value: false
text: This is the answer for the not_doctors.
utter_notdoctor/covid_spread:
- condition:
- type: slot
name: doctor
value: false
text: Covid_spred for not_doctors.
utter_notdoctor/symptoms_covid:
- condition:
- type: slot
name: doctor
value: false
text: symptoms_covid for not_doctors.
utter_notdoctor/covid_vaccine:
- condition:
- type: slot
name: doctor
value: false
text: covid_vaccine for not_doctors.
actions:
- utter_ask_if_doctor
- utter_doctor
- utter_goodbye
- utter_greet
- utter_notdoctor
version: "2.0"
stories:
- story: doctor path
steps:
- intent: greet
- action: utter_greet
- action: utter_ask_if_doctor
- slot_was_set:
- doctor: true
- intent: doctor
- action: utter_doctor
- intent: goodbye
- action: utter_goodbye
- story: not doctor path
steps:
- intent: greet
- action: utter_greet
- action: utter_ask_if_doctor
- slot_was_set:
- doctor: false
- intent: notdoctor
- action: utter_notdoctor
- intent: goodbye
- action: utter_goodbye
- story: interactive_story_1
steps:
- intent: greet
- action: utter_greet
- action: utter_ask_if_doctor
- intent: doctor
entities:
- doctor: true
- slot_was_set:
- doctor: true
- action: utter_doctor
- intent: doctor
- action: utter_doctor
- intent: goodbye
- action: utter_goodbye
- story: interactive_story_1
steps:
- intent: greet
- action: utter_greet
- action: utter_ask_if_doctor
- intent: notdoctor
entities:
- doctor: false
- slot_was_set:
- doctor: false
- action: utter_notdoctor
- intent: notdoctor
- action: utter_notdoctor
- intent: notdoctor
- action: utter_notdoctor
- intent: goodbye
- action: utter_goodbye