Hi All, below is the scenario i want to acheive:
user says: hi bot says: hi how are you? user says: akldsjfldsjfadlskfjkllk here i want to trigger intent specific custom fallback where bot says: i asked how are you doing today?
in my tests, sometimes only intent specific custom fallback is triggering, and most of the time default fallback triggers. i could not understand this behaviour. then i ran on debug mode i.e. rasa shell --debug
then i realised rasa nlu behaviour which is problem for me, below is what happening;
- if nlu cannot match user input to any intent, then my written intent specific custom fallback triggers.
- if nlu matches the user input to an intent, and if that match does not align with the story, then default fallback is triggering.
ideally, if any user input does not align with the story path regardless of nlu matches an intent or not, i want that intent specific custom fallback to be triggered.
is this possible? any tips any suggestions would be much appreciated.