How to display a response defined in domain.yml file when a button created in actions.py is clicked?

Rasa Open Source
1

I am creating a rasa chatbot for support system. I have some features working perfectly , but I got strucked with a functionality. This is it :

I am in need of a button which should be created by using actions.py file and not using domain.yml :

image
image1366×768 131 KB

If this button gets clicked then its payload should trigger the response “utter_axp_error” defined in the domain.yml file and display it to the user :

This is the response :

>   utter_axp_error:
>   - text: "What kind of error do you face?"
>     buttons:
>       - title: "Limit Exceeded Errors"
>         payload: "/tracklic"
>       - title: "License Mismatch Errors"
>         payload: "/newlic"
>       - title: "Developer Settings"
>         payload: "/reactlic"
>       - title: "Others"
>         payload: "/renewlic"
2

@stephens kindly help me

3

The slash syntax, /my_intent_name, is used to invoke an intent (not an utterance or action) so you’ll need a rule like:

- rule: axp error
  steps:
  - intent: axp_error
  - action: utter_axp_error

And create a intent for axp_error