How can I know which platform user send message (telegram, slack or facebook messenger) when handle custom actions?

You should be able to achieve that by passing input_channel attribute UserMessage class which will store the channe which the message came trough. Then, you can get the value of the input channel using the tracker: tracker.get_latest_input_channel

@Juste , can you please show a simple example on how to do this? I have passed like below and called tracker.get_latest_input_channel inside action.py which throws AttributeError: ‘Tracker’ object has no attribute ‘get_latest_input_channel’ input_channel = SlackInput(SLACK_BOT_TOKEN) print(input_channel) print(port) agent.handle_channels([input_channel], int(port), serve_forever=True). Though i know am getting input from Slack platform, i need to know, from which slack channel Input is being sent.

I just updated Rasa Core to version 0.11.12 and I still got the error message: "AttributeError: 'Tracker' object has no attribute 'latest_input_channel'" "AttributeError: 'Tracker' object has no attribute 'get_latest_input_channel'" "AttributeError: 'Tracker' object has no attribute 'get_latest_input_channel()'" Follow the doc at: https://rasa.com/docs/core/0.11.12/_modules/rasa_core/trackers . I think this attribute should be in the tracker now. Has anyone run into the same problem?

I also post the question to Stack Overflow. If there are useful answers, I will re-up them here. [PhatHV] How to detect chat platform in actions.py with RASA? chatbot, rasa-nlu, rasa-core asked by PhatHV on 07:47AM - 25 Dec 18 UTC

Finally I found the solution. Just get input_channel from Events. input_channel = tracker.events[1]['input_channel'] Hope the input_channel will be fixed for next release of RASA.

@vinhphat89 Any idea on how to find from which Slack channel id the user sends the message?

@vigneshp826 I’m not sure about Slack but we can use sender_id to identify the conversation between bot and user. In my case is Telegram. We can manually send the messages to user based on sender_id. (more references at Telegram Bot API and chat_id is sender_id when you call sendMessage function)

@vinhphat89 in my case, normally i will get the payload like below when i use slack events adapter instead of RASA. message output: {‘type’: ‘message’, ‘ts’: ‘1545818978.001400’, ‘client_msg_id’: ‘43fb4827-fddd-4dc1-985a-eef3b3b4b1ad’, ‘text’: ‘hi’, ‘channel_type’: ‘im’, ‘channel’: ‘DAT7U3PST’, ‘user’: ‘W94SC8XU7’, ‘event_ts’: ‘1545818978.001400’, ‘team’: ‘T02N7570P’} In Rasa, sender_id just provides “user” details. Btw i created a new topic on this Find Slack Channel ID . Thank you very much for your insights :slight_smile:

You should use tracker.get_current_state().get(‘latest_input_channel’) because you’re using the rasa_core_sdk where the get_latest_input_channel() method doesn’t exist, but it’s returned as part of the tracker state.

With RASA 1.9.6 we can get input channels in actions using below code: channel = tracker.get_latest_input_channel() print(channel)

How to detect chat platform in actions.py

Rasa Open Source

vinhphat89 (Vinhphat89) December 25, 2018, 7:48am 5

I also post the question to Stack Overflow. If there are useful answers, I will re-up them here.

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How to detect chat platform in actions.py

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