Handling repeated intents

Rasa Open Source
1

How can we write repeated intents type questions in a single story. For example

story1

  • greet
    • utter_greet
  • balance
    • utter_ask_number
  • inform{“number”: “9644432730”}
    • action_send_otp
  • Resend
    • action_resend_otp
  • OTP{“otp”: “123654”}
    • action_validation

story2

  • greet
    • utter_greet
  • balance
    • utter_ask_number
  • inform{“number”: “9644432730”}
    • action_send_otp
  • Resend
    • action_resend_otp
  • Resend
    • action_resend_otp
  • OTP{“otp”: “123654”}
    • action_validation

In this case ,If the user click on Resend Button , For every resend we need to write extra story. Is there any solution to minimize this code.

2

Hi Chaitanya,

There is no way to indicate that an intent may be repeated a variable number of times but you use checkpoints to avoid some code duplication on both ends of the repetition.

E.g.

##story - send OTP
greet
    utter_greet
balance
    utter_ask_number
inform{“number”: “9644432730”}
    action_send_otp
> check_sent_otp

##story - after OTP sent
> check_sent_otp
OTP{“otp”: “123654”}
    action_validation

##story - after OTP resent
> check_resend_otp
OTP{“otp”: “123654”}
    action_validation

##story resend otp
> check_sent_otp
Resend
    action_resend_otp
> check_resend_otp