FallbackPolicy utter is triggered for defined Intents

WIth below nlu, stories, when i post “What Can I Ask?” its triggered fallback action “utter_msg_not_understood_and_reformulate” instead of utter_WhatCanIAskMXXX. What would be the issue here. Any help would be appreciated.



  • greet
    • utter_greet
  • MXXX
    • utter_MXXX_GetStart
  • WhatCanIAskMXXX
    • utter_WhatCanIAskMXXX
  • goodbye
    • utter_goodbye



  • What Can I Ask?
  • What Can I Ask
  • What are the option
  • What are the options
  • How can you help
  • options pelase
  • What questions I can ask
  • What are the options I have
  • What Can I do for you
  • Want more information
  • Want more info


  • name: MemoizationPolicy max_history: 5 priority: 1
  • name: KerasPolicy priority: 2
  • name: MappingPolicy priority: 3
  • name: FallbackPolicy nlu_threshold: 0.1 core_threshold: 0.9 priority: 4 fallback_action_name: “utter_msg_not_understood_and_reformulate”

Asking because it’s happened to me: you’ve saved your NLU file & trained your model since you added those example intents, right? And you’re currently using that model?