I implemented the fallback policy and im finding it to be way more complicated and unpredictable than the docs prepared me for. First of all, in the docs it lists the same fallback action for nlu and core but nlu fallback triggers ‘ask_affirmation’ action and core doesnt. There is a blog post that describes how you can customize these actions to utter things if the confidence is low for an intent but it doesnt explain how to trigger an action. So if the fallback policy is triggered due to low confidence for the predicted next action how do I customize the fallback policy to return the action with the highest confidence? Right now it just does utter_default which I dont want…
Hi tatiana,
try to uncomment the pipeline components in the config file.