Fallback custom action

Rasa Open Source
1

Hi everyone,

I would like to know how and where to define a default fallback custom action. The use case is as follows: any question that does not get resolved to knowledge_base or other intent, should default to the fallback - which in reality is a custom action in rasa.

I’ve found several fallback tutorials, some mention the pipeline FallbackClassifier, others RulePolicy and FallbackPolicy from policies, (in config.yml).

Thanks for any advice

2

You can use a rule to set the default fallback . Give some examples of intents that are not in the knowledge_base and while defining the rule , assign that intent to the rule