I have created a chatbot which contains a main menu FormAction that asks the user to choose one of the displayed options.
Choose one from the below
- Call Us
- View Location
- About Us
This could’ve been a story but our use case dictates that the user should be able to type in the number of the option to continue the story (which is why I’m using a FormAction).
Apart from this, I’ve written stories to tackle certain FAQ during open conversation. Now, my issue is that the user is not able to ask these FAQs when this main menu FormAction is active. I don’t want to trigger these FAQ intents since I only want them to be accessible from the main menu or at the end of a conversation and not during any of the other FormActions we have in place.
Is there a way I can do this? Maybe using ActionReverted or UserUtteranceReverted?
I’m using Rasa 1.10.1