Hey guys, I’m trying to think of a way to customize the default fallback in a way so that it returns a feedback form after being activated for the third time. I imagine it doing this: user: iohqioghq bot: I didn't get that user: iohqioghq bot: I didn't get that user: iohqioghq bot: I must be doing something wrong. Care to tell me what's up? *feedback form* Thing is, I’m not much of a programmer. Can you guys help?

I think you would good very similar behavior out of the box with Policies . If you want to it yourself in a custom action, it’s probably sth like (didn’t have time to test it, but as a start): from rasa_sdk import Action from rasa_sdk.events import UserUtteranceReverted class ActionSearchVenues(Action): def name(self): return "action_custom_fallback" def run(self, dispatcher, tracker, domain): number_of_fallbacks_in_a_row = 0 for event in tracker.events_after_latest_restart(): if event.get("event") == "action": action_name = event.get("name") if action_name == "action_custom_fallback": number_of_fallbacks_in_a_row += 1 elif action_name != "action_listen": # it's okay if a action_listen is in between number_of_fallbacks_in_a_row = 0 if number_of_fallbacks_in_a_row >= 2: pass # fill this with your desired behavior else: dispatcher.utter_message("Please rephrase") # Could be the case that you also have to revert this one # Revert latest user utterance return [UserUtteranceReverted]

Customizing default fallback

Rasa Open Source

Remy (Remy Reurling) June 20, 2019, 8:36am 4

Thanks Tobias, I’ll check out if this works the way I intend!

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Customizing default fallback

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