Class imbalance with faq intent

Rasa Open Source
1

Hi

My model currently has many faq intents, eg.faq/about_company, faq/about_services etc. along with some other intents like query_status etc.

The problem is I have many faq intents and I notice that the intent classifier will just predict a generic faq intent for all the faq intents.

Question:

  1. Does this mean all the examples for the different faq intents are lumped together, causing the faq intent to have way more examples than all the other intents?
  2. I understand that class imbalance is inherently a bad thing as it causes bias in the model’s prediction of intent. So will the scenario above cause an issue with the model prediction?

Thank you in advance.