- Is it possible to access the voice note given by the user to a chatbot in Messenger & WhatsApp for further processing like speech to text/ translation etc? (Scenario: User gives voice note, we need to access the voice note in order to do further processing before feeding to the bot framework)
- Is it possible to have a handover from chatbot to human agent while integrating the chatbot with Whatsapp? I believe this is possible with Messenger from the online references
Rasa does not handle speech-to-text at the moment. We’ve got some demos integrating with Amazon Alexa but I don’t recall a demo with a voice note in facebook messenger.
As far as human handoff goes, did you have a look at this?