Cant share bot with 500 status

[Deprecated] Rasa X Community Edition
1

Version: Rasa X 1.1.0

I hava installed RASA3.0.9 and RASA X 1.1. [Q] I run rasa x --cors "*" on my server with public IP and it working good. However,when I shared my bot with any guest users,my guest got a msg ''An error occurred while handling an error".(500) When I use rasa x 0.39.3,it work well. The link format: http://:5002/guest/conversations/production/XXXXXXX

[Potentially useful information] 1)my rasa version:

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2)I have used logfile to track,but I cant see useful msg.The server doesn’t seem to be prompting any questions. 3)the tips note that ‘Remember to use an incognito browser to be able to test the link yourself.’ I have used incognito browser mode but did nothing

Pls help me! I’m hard working on this issue now.

2

@ChineseZheng can you share the error screenshot? Do you have any domain or secure IP? (https)

3

Hi lady! The errors:

the browser: image the browser console:

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the server debug logfile: 2022-05-31 17:22:26,511 [DEBUG] Sanic-CORS: Request to ‘/guest/conversations/development/21169cf39c424a0fa5073e1c4cb7e6ba’ matches CORS resource ‘/‘. Using options: {‘origins’: [’.’], ‘methods’: ‘DELETE, GET, HEAD, OPTIONS, PATCH, POST, PUT’, ‘allow_headers’: [‘.'], ‘expose_headers’: ‘X-Total-Count’, ‘supports_credentials’: False, ‘max_age’: 1800, ‘send_wildcard’: False, ‘automatic_options’: True, ‘vary_header’: True, ‘resources’: '/’, ‘intercept_exceptions’: True, ‘always_send’: True} 2022-05-31 17:22:26,613 [DEBUG] Sanic-CORS: Request to ‘/favicon.ico’ matches CORS resource ‘/‘. Using options: {‘origins’: [’.’], ‘methods’: ‘DELETE, GET, HEAD, OPTIONS, PATCH, POST, PUT’, ‘allow_headers’: [‘.'], ‘expose_headers’: ‘X-Total-Count’, ‘supports_credentials’: False, ‘max_age’: 1800, ‘send_wildcard’: False, ‘automatic_options’: True, ‘vary_header’: True, ‘resources’: '/’, ‘intercept_exceptions’: True, ‘always_send’: True} 2022-05-31 17:22:29,930 [DEBUG] (‘Signature verification failed’,) 2022-05-31 17:22:29,931 [DEBUG] (‘Signature verification failed’,) _________________________________________________- I found the possible error Signature verification failed which I ignored

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I do not set ssl httpss,for i think it’s not necessary. I only run rasa x on a public IP(http) server

5

I will use ssl instead.If it’s helpful I will show it in my issue!

6

well,I fixed this issue by using rasa v 2.8.27 with rasa-x v1.0.1.