There are a few different scenarios where Rasa’s typical request/response does not work for our needs.
One of the easiest to explain is the following. Let’s say I have the customer communicating with Rasa via SMS (or another unprogrammable client) and it asks the bot to do something and then let me know. I might have an event processing in the background, like some kind of manual approval process. I would love to be able to send this event back to Rasa, assuming that I know the original conversation ID and sender ID, and then have those details added to the context and be able to message the user again.
Anyone have an idea that this is possible? That I missed something reading the docs?