Can Agent Handle Multiple Users?

Hi, Rasas

I would like to know if Rasa agent can handle multiple users at the same time. I am using the agent on my own website, and I use user_id (sender_id) to keep track of each user conversation, but what I don’t really know is whether the agent handles the messages in parallel (something like threads) or not. I would also appreciate any insights on handling multiple users efficiently using rasa agent.

Thank you all for your help.

Hi @Leo_Sal

Did you manage to solve the issue? If yes, please provide the solution if possible since I am facing the same problem on my side.

Hello,

The agent handles multiple users at once automatically. It works well, I use it with multiple users at the same time and haven’t faced any issues.

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Hi @srikar_1996 and thank you for your reply. I would like to know if you use the agent’s input and output channels (slack, facebook messenger) or you have deployed it on your own website?

Hello,

I don’t use any of those channels, our RASA bot is embedded into our native application.

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Perfect, thanks a lot.

Hi Leo_Sal, Did you manage to solve the issue? If yes, please provide the solution if possible since I am facing the same problem on my side. Thanks.