Bot not working for 1 utterance after form runs successfully

Rasa Open Source
1

Hello RASA family I need help with my bot it works perfectly fine until it runs forms successfully it doesn’t recognize the “Hi” and gives a fallback utterance but only for once when I say “Hi” again it recognizes

2

Hi @rishabshalla. Can you please share your domain, NLU training data, and stories?

3

domain.yml (11.8 KB) nlu.yml (9.6 KB) stories.yml (3.7 KB)

4

Are you talking about your Activate Form story which calls the contact_form?

I haven’t tried to fire this up but looking quickly, your story here -

- story: Activate form
  steps:
  - intent: contact_us
  - action: contact_form
  - active_loop: contact_form

should also have - active_loop: null at the end

Same for this story

  steps:
  - intent: contact_us
  - action: contact_form
  - active_loop: contact_form
  - intent: stop
  - action: utter_ask_continue
  - intent: yes
  - action: contact_form
  - active_loop: contact_form

Not sure if that will help, but if you add those lines, at least then the form’s end is getting detected.

Without that - active_loop: null Rasa hasn’t trained on the form ending there. That may cause the scenario you described where the form was done but it wasn’t detecting your hi (/ greet) intent

2 Likes
5

sorry for the late reply but this created a conflict between rules and stories but resetting the slots worked for me thank you @jonathanpwheat