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Look at ActionSessionStart and try to implement it.
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If it doesn’t work, it means you will have to do it from your front-end application. More details here: How to Add Welcome message in RASA X? - #9 by ChrisRahme
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Here, Jitesh is explaining how to make that happen by forcing the bot to execute an action from the front-end. My alternative is sending an intent from the front-end, which will itself execute an action.
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