Best way to combine entities?

Rasa Open Source
1

Hi there

I’ve these questions:

- I need a new password but I dont have an email.
- I want a new password but I cant remember my e-mail
- I need a new password.

1st approach:

- I need a new password but I [dont have](deny) an [email](email).
- I want a new password but I [cant remember](deny) my [e-mail](email)
- I need a new password.

2nd approach:

- I need a new password but I [dont have email](no email).
- I want a new password but I [cant remember my e-mail](no email)
- I need a new password.

Which one of the approaches is the most suitable to use?

Can someone give me a clue? Thanks a lot!

2

@nonola interesting! I think I would keep these examples in a separate intent because user could say that they don’t have the email in more than one way and you can’t possibly list down all the different ways?

1 Like
3

I think it would be good to handle this both as a separate intent but also using your 2nd approach.