Arbitray text input - what is the good solution

Rasa Open Source
1

My bot has several intents. For example: greet, ask_faq_question (for response selector), bye, want_switch_to_operator, want_provide_info. Also my bot gets arbitrary text to save it in DB. Now to show such a case when an arbitrary text input is followed by action of text saving I list all possible intents in this way (stories.md):

…

  • want_provide_info
    • utter_request_info
  • greet OR ask_faq_question OR bye OR want_switch_to_operator OR want_provide_info
    • action_get_provided_info
    • utter_continue_request …

Creating a separate intent for arbitrary text would be wrong because it can intersect with other intents. Maybe it’s worth creating a new additional intent for all other texts and add it to the intents list in this story?

How would you solve this problem?

2

Have you tried using FormAction? You can easily get the input text from user using it.

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3

No,I haven’t yet. Thank you! I’ll read and try.

4

thank you, Saurabh! I took your advice and everything worked out.

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