Hi, I’m stuck with an interesting problem and I’ve tried a few different approaches, all hitting dead ends. So I’m trying to activate a form anytime the user goes through a menu (it’s a carousel on the frontend) and clicks on a button. The button has a payload, for example, /set_user_type{'user_type':'business'} that sets the entity and slot using autofill. However, this happens perfectly only when a form is active ie. i activate the form the first at the beginning of the conversation and deactivate it once both slots are filled. There’s no problems running that. But I have to activate the form later when a user wants to update a slot ie. when a button is clicked again. How can this be done? I’ve tried the following and failed. Any help is appreciated :slight_smile: rules: - rule: welcome user conversation_start: true # this rule only applies at the beginning of a conversation steps: - action: action_session_start - active_loop: tasc_form - rule: set user type steps: - intent: set_user_type #/set_user_type{'user_type':'business'} fails to set the user type slot, but entity is set - active_loop: tasc_form - action: utter_ask_user_type - rule: set topic steps: - intent: set_topic #/set_topic{'topic':'reset password'} fails to set the topic slot, but entity is set - active_loop: tasc_form - action: action_topic_response - rule: Submit form condition: - active_loop: tasc_form steps: - action: tasc_form - active_loop: null - slot_was_set: - requested_slot: user_type - action: utter_user_topic_selected - action: action_topic_response Note: activating the form whenever I present a menu is possible, but occasionally users scroll up through the chat conversation and click other options.

Hey @sdasari - thanks for posting, sounds like a nice bit of client-side UI to simplify the bot. I tihnk what you’re describing is possible, but form logic can get a little complex. Have you considered implementing these as flows instead? What you describe should work out of the box then.

Activate a form using a button payload: /intent{entity:value}

Rasa Open Source

sdasari (sandcobainer) September 5, 2024, 8:45pm 3

Hi @amn41 I spent some time looking at flows and checking out the tutorials. I understand that flows are limited to Rasa Pro and Rasa OS, correct?

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Activate a form using a button payload: /intent{entity:value}

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