Action step is not working as intended

Rasa Open Source
1

Hi, This is my first rasa chat that i am trying.

What I want to achieve: after greetings, bot should receive incident number from user and store into mysql db. but for “- action_insertdb” all other actions are working as intended. I am not sure where the issue is. Seek you help to spot the issue.

nlu.md # intent:greet

  • hey
  • hello
  • hi
  • good morning
  • good evening
  • hey there

intent: request_incid

  • I want to check my incident status
  • incident status
  • latest status of my incident
  • let me know the status
  • Updated incident status
  • status of my incidentID
  • Incident status
  • want to know why my incident is not resolved yet?

intent: inform

intent:affirm

  • yes
  • sure
  • ok
  • yeah
  • alright
  • ok sure

intent:goodbye

  • bye
  • goodbye
  • see you around
  • see you late

domain.py

intents:
  - greet
  - request_incid
  - inform
  - affirm
  - goodbye

entities:
 - incid

slots:
  incid:
    type: text

actions:
  - utter_greet
  - utter_request_incid
  - utter_submit
  - utter_goodbye
  - action_incid
  - action_insertdb

responses:

 utter_greet:
    - text: "Hey! How can I help you?"
 utter_request_incid:
    - text: "please provide your incident number"
 utter_submit:
    - text: "Thanks for contacting bot service"  
 utter_goodbye:
   - text: "Bye"
 
session_config:
  session_expiration_time: 60
  carry_over_slots_to_new_session: true

action.py

> ## happy path
> * request_incid 
>   - utter_request_incid
> * inform{"incid":"IC0002"}
>   - action_incid
> * affirm
>   - **action_insertdb **
  • utter_submit

Check_incident_details

say goodbye

Check_incident_details

  • goodbye
    • utter_goodbye

action.py

>     from rasa_sdk.events import SlotSet
    > from database_connectivity import DataUpdate
    > from typing import Any, Text, Dict, List, Union, Optional
    > from rasa_sdk import Action, Tracker
    > from rasa_sdk.executor import CollectingDispatcher
    > from database_connectivity import DataUpdate
    > 
    > class ActionincidentID(Action):
    >     def name(self) -> Text: 
    >         """Unique identifier of the form"""
    >         return "action_incid"
    >     def run(self, dispatcher: CollectingDispatcher, tracker: Tracker, domain: Dict[Text, Any]) -> List[Dict[Text, Any]]: 
    >      incid=tracker.get_slot("incid")
    >         message="the incident number you entered is {}".format(incid)
    >         dispatcher.utter_message(text=message)
    > 
    > class ActioninsertDB(Action): 
    >     def name(self) -> Text: 
    >         """Unique identifier of the form""" 
    >         return "action_insertdb"
    >     def run(self, dispatcher: CollectingDispatcher, 
    >                   tracker: Tracker, 
    >                   domain: Dict[Text, Any]) -> List[Dict[Text, Any]]:        
    >         DataUpdate(tracker.get_slot("incid"))
    >         dispatcher.utter_message(template="utter_submit")
    >         return []

log data in debug mode:

the incident number you entered is IC0002303
Your input ->  yes
2020-09-18 19:35:24 DEBUG    rasa.core.tracker_store  - Recreating tracker for id '1a870c896e4e4f66a1c5cfb3bc7fc0a3'
2020-09-18 19:35:24 DEBUG    rasa.core.processor  - Received user message 'yes' with intent '{'name': 'affirm', 'confidence': 0.9998311400413513}' and entities '[]'
2020-09-18 19:35:24 DEBUG    rasa.core.processor  - Logged UserUtterance - tracker now has 17 events.
2020-09-18 19:35:24 DEBUG    rasa.core.policies.memoization  - Current tracker state [{'prev_action_listen': 1.0, 'intent_request_incid': 1.0}, {'prev_utter_request_incid': 1.0, 'intent_request_incid': 1.0}, {'slot_incid_0': 1.0, 'intent_inform': 1.0, 'prev_action_listen': 1.0, 'entity_incid': 1.0}, {'slot_incid_0': 1.0, 'intent_inform': 1.0, 'prev_action_incid': 1.0, 'entity_incid': 1.0}, {'intent_affirm': 1.0, 'slot_incid_0': 1.0, 'prev_action_listen': 1.0}]
2020-09-18 19:35:24 DEBUG    rasa.core.policies.memoization  - There is a memorised next action 'action_insertdb'
2020-09-18 19:35:24 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_0_MemoizationPolicy
2020-09-18 19:35:24 DEBUG    rasa.core.processor  - Predicted next action 'action_insertdb' with confidence 1.00.
2020-09-18 19:35:24 DEBUG    rasa.core.actions.action  - Calling action endpoint to run action 'action_insertdb'.
2020-09-18 19:35:25 DEBUG    rasa.core.processor  - Action 'action_insertdb' ended with events '[BotUttered('Thanks for contacting bot service', {"elements": null, "quick_replies": null, "buttons": null, "attachment": null, "image": null, "custom": null}, {}, 1600437925.4887807)]'.
2020-09-18 19:35:25 DEBUG    rasa.core.processor  - Current slot values:
        incid: IC0002303
2020-09-18 19:35:25 DEBUG    rasa.core.policies.memoization  - Current tracker state [{'prev_utter_request_incid': 1.0, 'intent_request_incid': 1.0}, {'slot_incid_0': 1.0, 'intent_inform': 1.0, 'prev_action_listen': 1.0, 'entity_incid': 1.0}, {'slot_incid_0': 1.0, 'intent_inform': 1.0, 'prev_action_incid': 1.0, 'entity_incid': 1.0}, {'intent_affirm': 1.0, 'slot_incid_0': 1.0, 'prev_action_listen': 1.0}, {'intent_affirm': 1.0, 'slot_incid_0': 1.0, 'prev_action_insertdb': 1.0}]
2020-09-18 19:35:25 DEBUG    rasa.core.policies.memoization  - There is a memorised next action 'utter_submit'
2020-09-18 19:35:25 DEBUG    rasa.core.policies.mapping_policy  - There is no mapped action for the predicted intent, 'affirm'.
2020-09-18 19:35:25 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_0_MemoizationPolicy
2020-09-18 19:35:25 DEBUG    rasa.core.processor  - Predicted next action 'utter_submit' with confidence 1.00.
2020-09-18 19:35:25 DEBUG    rasa.core.processor  - Action 'utter_submit' ended with events '[BotUttered('Thanks for contacting bot service', {"elements": null, "quick_replies": null, "buttons": null, "attachment": null, "image": null, "custom": null}, {}, 1600437925.5067809)]'.
2020-09-18 19:35:25 DEBUG    rasa.core.policies.memoization  - Current tracker state [{'slot_incid_0': 1.0, 'intent_inform': 1.0, 'prev_action_listen': 1.0, 'entity_incid': 1.0}, {'slot_incid_0': 1.0, 'intent_inform': 1.0, 'prev_action_incid': 1.0, 'entity_incid': 1.0}, {'intent_affirm': 1.0, 'slot_incid_0': 1.0, 'prev_action_listen': 1.0}, {'intent_affirm': 1.0, 'slot_incid_0': 1.0, 'prev_action_insertdb': 1.0}, {'intent_affirm': 1.0, 'slot_incid_0': 1.0, 'prev_utter_submit': 1.0}]
2020-09-18 19:35:25 DEBUG    rasa.core.policies.memoization  - There is a memorised next action 'action_listen'
2020-09-18 19:35:25 DEBUG    rasa.core.policies.mapping_policy  - There is no mapped action for the predicted intent, 'affirm'.
2020-09-18 19:35:25 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_0_MemoizationPolicy
2020-09-18 19:35:25 DEBUG    rasa.core.processor  - Predicted next action 'action_listen' with confidence 1.00.
2020-09-18 19:35:25 DEBUG    rasa.core.processor  - Action 'action_listen' ended with events '[]'.
2020-09-18 19:35:25 DEBUG    rasa.core.lock_store  - Deleted lock for conversation '1a870c896e4e4f66a1c5cfb3bc7fc0a3'.
Thanks for contacting bot service
Thanks for contacting bot service
Your input ->
2

According to your logs the action action_insertdb is running. Not sure what exactly is failing. Can you explain again? What do you expect and what is happening?

3

@Tanjaemphasized text The issue was resolved without any changes to the code that I had presented here. Now, I am able to receive incident data from user, stored in DB, once in DB, node.js monitoring the event data will fetch the work status from service now and store in DB, rasa will query the DB and and broadcast the message to use.
Thanks so much for asking.