Action session start is triggered in between the conversation

Rasa Open Source
1

@ChrisRahme let me know if you can help.

Launched a rasa instance on ubuntu 20.04 in AWS

Rasa Version      :         2.7.0                    
Minimum Compatible Version: 2.6.0                                                                               
Rasa SDK Version  :         2.7.0                                              
Rasa X Version    :         None                                                                                                            
Python Version    :         3.8.10                                           
Operating System  :         Linux-5.15.0-1015-aws-x86_64-with-glibc2.29                                    
Python Path       :         /chatbots/venv/bin/python

Action session started is triggering in between the conversation and not responding to any messages after that. In a nutshell the bot working only for first 2 responses and later somehow action session started is raised and not responding to any message.

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Not finding any issue on windows environment. I even tried with different model which is trained on windows system still no luck.

Running the rasa instance as system service, followed this post for reference. How to run rasa as service in linux? - #4 by ShreyasNayak

2

@nik202 need your advice too.

3

@stephens need your help.

4

Action session started is triggering in between the conversation

Are you sure? Is the sender_id changing? Was there a pause in the conversation longer that session timeout?

5

@stephens sender_id is not changing. There is no pause in the conversation.