I want to setup a system where customers can be transferred to live agents. I have gone through the financial-demo and helpdesk-assistant code but not sure How to introduce human. I tried to imitate this github repo but it doesn’t quite seem to work well. I don’t have a live agent chat platform as of now but i can develop one or might use existing products. Can someone give me a clarity on how to approach this problem step by step or a very useful resource? cc: @Juste

Ideal approach for Human Handoff?

tyd (Ty Dunn) August 28, 2021, 4:02pm 4

@mangesh Awesome. This looks like a good place to start

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