Hello Forum,
i’m using the webex teams connector to communicate with webex teams. Communication with simple text is working fine. I can also send a json for creating an adaptive card. The adaptive card is shown properly in webex teams.
But here is my problem. When i’m clicking the “Submit”-Button, the webex response leads to an “500 internal server error” error. And i have no idea why.
The json-response from a simple “Hello” looks similar to a json-response from a “Submit”, execpt {…“resource”: “messages”…} instead {…“resource”: “attachmentActions”…} in the response.
In case of a “hello” - i have configured the intent “greet” and an action which sends the adaptive card. I assume that rasa receives an simple “hello” with a json payload.
In case of click the “Sumbit”-Button i’m not sure what webex sends to rasa.
Any idea what’s wrong? And how can i see what rasa is receiving. In the logfile i can find just the error message.
Best regards Mirko
This is the json which comes with the “hello” - Server 200 OK
{ "id": "Y2lzY29zcGFyazo....", "name": "Webhook msg", "targetUrl": "https://abcd.ngrok.io/webhooks/webexteams/webhook", "resource": "messages", "event": "created", "orgId": "abcd....", "createdBy": "abcd....", "appId": "abcd....", "ownedBy": "creator", "status": "active", "created": "2021-04-26T16:19:19.930Z", "actorId": "abcd....", "data": { "id": "abcd....", "roomId": "abcd....", "roomType": "group", "personId": "abcd....", "personEmail": "mybot@webex.bot", "created": "2021-04-26T16:19:41.134Z" } }
This is the json which comes from the “Submit” - Server 500 Internal Server Error
{ "id": "Y2lzY29zcGF....", "name": "Webhook attA", "targetUrl": "https://abcd.ngrok.io/webhooks/webexteams/webhook", "resource": "attachmentActions", "event": "created", "orgId": "abcd....", "createdBy": "abcd....", "appId": "abcd....", "ownedBy": "creator", "status": "active", "created": "2021-04-26T16:16:31.617Z", "actorId": "abcd....", "data": { "id": "abcd....", "type": "submit", "messageId": "abcd....", "personId": "abcd....", "roomId": "abcd....", "created": "2021-04-26T16:25:54.942Z" } }
And this is from the rasa logfile
2021-04-26 18:25:55,375 [DEBUG] Received webex webhook call 2021-04-26 18:25:55,384 [DEBUG] Resetting dropped connection: webexapis.com 2021-04-26 18:25:55,755 [DEBUG] https://webexapis.com:443 “GET /v1/messages/Y2lzY29zcGFyazovL… HTTP/1.1” 404 None 2021-04-26 18:25:55,758 [ERROR] Exception occurred while handling uri: ‘http://abcd.ngrok.io/webhooks/webexteams/webhook’ Traceback (most recent call last): File “/home/user1/rasa/lib/python3.8/site-packages/sanic/app.py”, line 938, in handle_request response = await response File “/home/user1/rasa/lib/python3.8/site-packages/rasa/core/channels/webexteams.py”, line 116, in webhook message = self.api.messages.get(webhook_obj.data.id) File “/home/user1/rasa/lib/python3.8/site-packages/webexteamssdk/api/messages.py”, line 321, in get json_data = self._session.get(API_ENDPOINT + ‘/’ + messageId) File “/home/user1/rasa/lib/python3.8/site-packages/webexteamssdk/restsession.py”, line 380, in get response = self.request(“GET”, url, erc, params=params, **kwargs) File “/home/user1/rasa/lib/python3.8/site-packages/webexteamssdk/restsession.py”, line 345, in request check_response_code(response, erc) File “/home/user1/rasa/lib/python3.8/site-packages/webexteamssdk/utils.py”, line 222, in check_response_code raise ApiError(response) webexteamssdk.exceptions.ApiError: [404] Not Found - The requested resource could not be found. [Tracking ID: ROUTER_6086E993-BEC4-01BB-03D8-0AFDC6F403D8]