I would like to embed a video I retrieve from AWS S3 into my conversations (I’m using Twilio SMS as my channel), but cannot figure out how to do it if it is possible. Here’s what I tried:
If you check the code, twilio doesn’t support attachments, as there is no send_attachment method.
However it does support custom output payloads, which allows you to send anything the api can process. This is the wrapper method that is called by the utter_custom_json method – I think you are looking for media_url here. More info about sending media here: Accepted Content Types for Media - Twilio
Hey @basil-chatha: I’m getting the same issue as yours, the message does not show up on Twilio/Whatsapp but a similar message as yours in RasaX.
How did you go about fixing this?
Unfortunately thats about as much information as I can give you, as we only enable you to send what Twilio supports, and don’t have examples handy for every possibility.