Using the same intent multiple times in story

Rasa Open Source
1

I want to build a chatbot which asks the customer about the care worker they are hiring. So in step one I want to know the name of the person who gets taken care of and in step two the name og the care worker. Is there any way I can tell rasa that the order of the answers matters? Rasa always gets confused and skips to the part of the story where the second name is stated. Stories look like this:

  • story: pflegeantrag steps:

    • intent: gruessen
    • action: utter_gruessen
    • intent: pflegeantrag_anfragen
    • action: utter_pflegeantrag_vnr_erfragen
    • intent: pflegeantrag_vnr_mitgeben entities:
      • versicherungsnummer
    • action: utter_pflegeantrag_name_erfragen
    • intent: pflegeantrag_name_mitgeben entities:
      • name
      • vorname
    • action: utter_pflegeantrag_adresse_erfragen
    • intent: pflegeantrag_adresse_mitgeben entities:
      • strasse
      • wohnort
      • plz
    • action: utter_pflegeantrag_telefonnummer_erfragen
    • intent: pflegeantrag_telefonnummer_mitgeben entities:
      • telefonnr
    • action: utter_pflegeantrag_geburtsdatum_erfragen
    • intent: pflegeantrag_geburtsdatum_mitgeben entities:
      • geburtsdatum
    • action: utter_pflegeantrag_hauslich_or_stationaer
    • intent: pflegeantrag_hauslich
    • action: utter_pflegeantrag_hauslich_art
    • or:
      • intent: pflegeantrag_hauslich_pflegedienste
      • intent: pflegeantrag_hauslich_pflegepersonen
      • intent: pflegeantrag_hauslich_tages_nachtpflege
      • intent: pflegeantrag_hauslich_betreuungsangebote
    • checkpoint: first_pflegeantrag_part_finished

  • story: pflegeantrag_pflegeperson steps:

    • checkpoint: first_pflegeantrag_part_finished
    • action: utter_pflegeantrag_pflegeperson_name_erfragen
    • intent: pflegeantrag_name_mitgeben entities:
      • name
      • vorname
    • action: utter_pflegeantrag_pflegeperson_adresse_erfragen
    • intent: pflegeantrag_adresse_mitgeben entities:
      • strasse
      • wohnort
      • plz
    • action: utter_pflegeantrag_pflegeperson_telefonnummer_erfragen
    • intent: pflegeantrag_telefonnummer_mitgeben entities:
      • telefonnr
    • action: utter_pflegeantrag_pflegeperson_iknummer_erfragen
    • intent: pflegeperson_iknummer_mitgeben
    • action: action_uebernahme_vnr_pflegeantrag

Is there anyway to seperate the two intents pflegeantrag_name_mitgeben to tell rasa that the first one is for a different person than the second one?

2

Hi, this sounds like the perfect use case for forms. Could you try using those instead? Stories are generally not hard rules for the system to follow (unless you are only using MemoizationPolicy). Therefore, if you reliably want an order of actions, you will need to use forms or rules instead.