Hello Vladimir,
Remember I have a set of FAQ that I configured using RASA Retrieval Actions and pre-trained BERT model for handling other set of questions (internal news room). I send a question (directed for the BERT model to answer) but it is getting handled by the RASA Response Selector which is answering with a confidence of 70% and the answer is completely irrelevant to the question being asked. I looked into the key words of the question and that does not match any either for the set of FAQ for the Response Selector.
So my question was: How do I troubleshoot this intent classification for the Response Selector ? Meaning : Why am I getting a 70% confidence for the intent ask_faq even though the question does not match (word for word) any question inside the Response Selector ?
I hope I made it clearer, Best Regards,