Restarting the bot does not close the open forms (Rasa 2)

Rasa Open Source
1

Hi Rasa forum,

I am working on the financial demo bot from Rasa. The behavior of the bot after restarting is confusing and I couldn’t fix it with rules.

The problem happens when a form is open and in the middle of the form, the user wants to restart the bot. The expected behavior is that the bot closes all the forms and starts a new session. But in fact, after starting a new session it keeps asking for the requested slots from the previous session.

Here are the related snippets:

  1. In the rules, if I add action_deactivate_loop and the line after it before action_restart, I get an error for conflicting rules as the restart by default should be followed by action_restart. That’s why I have to deactivate the loops after action_restart. But it does not work.

    - rule: restart
   steps:
   - intent: restart
   - action: action_restart
   - action: action_deactivate_loop
   - active_loop: null

  2. Custom action for restart:

     class ActionRestart(Action):

     """Executes after restart of a session"""

     def name(self) -> Text:

         """Unique identifier of the action"""

         return "action_restart"

     async def run(

         self,

         dispatcher: CollectingDispatcher,

         tracker: Tracker,

         domain: Dict[Text, Any],

     ) -> List[EventType]:

         """Executes the custom action"""

         dispatcher.utter_message(template="utter_restart")

         return [

             AllSlotsReset(),

             Restarted()

         ]

In the domain file, carry_over_slots_to_new_session is set to false.

Any solutions would be appreciated.

2

I am facing an exact same issue. Did you get any solution?

3

Not really. Did you?