Responses from custom actions not uttered

Rasa Open Source
1

HI , I made some custom actions for my project , but the responses entered in the custom actions is not uttered by the bot .

I have attached the python code for the custom actions


from typing import Any, Text, Dict, List
from rasa_sdk import Action, Tracker
from rasa_sdk.executor import CollectingDispatcher
class area_options(Action):
    def name (self) -> Text:
        return "action_area_buttons"

    def run(self, dispatcher: CollectingDispatcher, tracker: Tracker, domain: Dict[Text,Any]) -> List[Dict[Text, Any]]:
        value = tracker.get_slot("area_travel")
        
        if value == 'Domestic': 
            dispatcher.utter_message(message= "utter_domestic_packages")
        elif value == 'International':         
            dispatcher.utter_message(message= "utter_international_packages")
        return []
2

Hello @Venkat I guess this is same as this thread Facing syntax error with custom action in rasa open source can I politely asked why you open this new thread? as you not satisfied with the assistance and suggestion Chris and I gave you on the above thread link?

4

Hello @nik202 actually this is a different issue , I’m not facing an error , actually my bot dosn’t reply according to the story written

5

if you see in the screenshot attached below , the response of the bot after the selection of the button it should reply with another set of buttons . I have also attached the stories file for your review . stories.yml (841 Bytes)

6

@Venkat I previously suggested you this below solution about same code and again I am sharing you the same.

Class always will be capital

class AreaOptions(Action):

Use template rather then response, if new update is enforce you to use response then fine

dispatcher.utter_message(template= "utter_domestic_packages")
dispatcher.utter_message(template= "utter_international_packages")

I hope you had seen this

7

@Venkat there is no attachment?

8

sorry , this is the screenshot

Screenshot from 2021-09-10 15-06-09
Screenshot from 2021-09-10 15-06-091920×1080 192 KB

9

@Venkat Please share the rasa --version

@Venkat share your domain file for the above screenshot.

10

Thank you for the help , the above mentioned solution worked .