Response through rasa buttons

Rasa Open Source
1

Hi team, is there any way i can directly use utter response (in domain.yml) through button payload options?

for me intents are working good for payloads but utter names are not working ? any help of this regards will be appreciated?

2

Do you mean you want that button payload should trigger the utterances (with bot response) when the user clicks the button?

3

this is my domain.yml

  • buttons:

    • payload: utter_apo_affirm

      title: Yes

    • payload: /Resource_APO

      title: No

    text: Has the affected ?

    utter_apo_affirm:

    • text: “Please wait 3-4 minutes”
4

@naveenjr no, you can not directly mention utterance in the payload but an alternative you can do like this:

Demo code:

In domain.yml

intents:
 - affirm

  utter_menu:
    - buttons:
        - payload: /affirm
          title: yes
        - payload: /deny
          title: No
     text: Has the affected?

utter_affirm:
      - text: “Please wait 3-4 minutes”

In stories.yml

  - story: affirm
    steps:
      - intent: affirm
      - action: utter_affirm

Hope this will help!

5

thank you . I know intents can be used in buttons ,but it feels like a 2 step process for getting response from bot. The issue is for different affirms in conversation flow different Reponses needed . How I can do that ? for example :may be i need to confirm mail id using affirm intent ,at the same time i need to confirm overall details are correct ? both the cases utter_affirm is different .

one more doubt if I write rules or story for above mentioned will it contradicts ?

6

@naveenjr Is this still an open issue? if my suggestions helped you can I request you to please close this thread as a solution?

7

@naveenjr This is your solution? if you can add some more information that will help other readers more. Good luck with your project.