Rasa X production server is giving error as Could not launch runtime

VedaRane · December 15, 2020, 9:47am

Hi All, Can you please guide us in below error:

Could not fetch runtime config from server at 'http ://rasa -x :5002 /api /config ?token =token_string '. Exiting . #5582.

Details: Windows 10 Docker… Rest all services are up n running…

Juste · December 16, 2020, 8:28am

Hi @VedaRane. Can you provide more details on when you are getting this error? Is it when you are launching the Rasa X?

VedaRane · December 16, 2020, 10:50am

Hi Juste, Please find below development environment details wherein we are doing set up for Rasa Core , Rasa NLU n Rasa X. Enviornment: Docker 19.03. 13 Windows 10

We did this deployment using docker-composer.yml shared by RASA docs. But while doing docker-compose UP below errors are poping up… We are facing three issues currentely and below are the of error:

A) RASA_PRODUCTION Server Logs Starting Rasa X in production mode… Traceback (most recent call last): File “/opt/venv/bin/rasa”, line 8, in sys.exit(main()) File “/opt/venv/lib/python3.7/site-packages/rasa/main.py”, line 116, in main cmdline_arguments.func(cmdline_arguments) File “/opt/venv/lib/python3.7/site-packages/rasa/cli/x.py”, line 338, in rasa_x run_in_production(args) File “/opt/venv/lib/python3.7/site-packages/rasa/cli/x.py”, line 394, in run_in_production credentials_path, endpoints_path = _get_credentials_and_endpoints_paths(args) File “/opt/venv/lib/python3.7/site-packages/rasa/cli/x.py”, line 414, in _get_credentials_and_endpoints_paths _pull_runtime_config_from_server(config_endpoint) File “/opt/venv/lib/python3.7/site-packages/rasa/utils/common.py”, line 308, in run_in_loop result = loop.run_until_complete(f) File “uvloop/loop.pyx”, line 1456, in uvloop.loop.Loop.run_until_complete File “/opt/venv/lib/python3.7/site-packages/rasa/cli/x.py”, line 358, in _pull_runtime_config_from_server async with session.get(config_endpoint) as resp: File “/opt/venv/lib/python3.7/site-packages/aiohttp/client.py”, line 1012, in aenter self._resp = await self._coro File “/opt/venv/lib/python3.7/site-packages/aiohttp/client.py”, line 504, in _request await resp.start(conn) File “/opt/venv/lib/python3.7/site-packages/aiohttp/client_reqrep.py”, line 860, in start self._continue = None File “/opt/venv/lib/python3.7/site-packages/aiohttp/helpers.py”, line 596, in exit raise asyncio.TimeoutError from None concurrent.futures._base.TimeoutError Starting Rasa X in production mode… **Could not fetch runtime config from server at ‘http://rasa-x:5002/api/config?**token=9EJlw1zlaDtM4L8o+QsAUA==’. Exiting. Starting Rasa X in production mode… Could not fetch runtime config from server at ‘http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA==’. Exiting.

B) RASA_WORKER Server Logs Starting Rasa X in production mode… Traceback (most recent call last): File “/opt/venv/bin/rasa”, line 8, in sys.exit(main())File “/opt/venv/lib/python3.7/site-packages/rasa/main.py”, line 116, in main cmdline_arguments.func(cmdline_arguments) File “/opt/venv/lib/python3.7/site-packages/rasa/cli/x.py”, line 338, in rasa_x run_in_production(args) File “/opt/venv/lib/python3.7/site-packages/rasa/cli/x.py”, line 394, in run_in_production credentials_path, endpoints_path = _get_credentials_and_endpoints_paths(args) File “/opt/venv/lib/python3.7/site-packages/rasa/cli/x.py”, line 414, in _get_credentials_and_endpoints_paths _pull_runtime_config_from_server(config_endpoint) File “/opt/venv/lib/python3.7/site-packages/rasa/utils/common.py”, line 308, in run_in_loop result = loop.run_until_complete(f) File “uvloop/loop.pyx”, line 1456, in uvloop.loop.Loop.run_until_complete File “/opt/venv/lib/python3.7/site-packages/rasa/cli/x.py”, line 358, in _pull_runtime_config_from_server async with session.get(config_endpoint) as resp: File “/opt/venv/lib/python3.7/site-packages/aiohttp/client.py”, line 1012, in aenter self._resp = await self._coro File “/opt/venv/lib/python3.7/site-packages/aiohttp/client.py”, line 504, in _request await resp.start(conn) File “/opt/venv/lib/python3.7/site-packages/aiohttp/client_reqrep.py”, line 860, in start self._continue = None File “/opt/venv/lib/python3.7/site-packages/aiohttp/helpers.py”, line 596, in exit raise asyncio.TimeoutError from None concurrent.futures._base.TimeoutError Starting Rasa X in production mode… Could not fetch runtime config from server at ‘http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA==’. Exiting.

enviornment.yml rasa: production: url: http://rasa-production:5005 token: ${RASA_TOKEN} worker: url: http://rasa-worker:5005 token: ${RASA_TOKEN}

.env file: RASA_X_VERSION=latest RASA_VERSION=2.1.3 RASA_TOKEN=6L8R+YEqHkH265sGB9lrRQ== RASA_X_TOKEN=9EJlw1zlaDtM4L8o+QsAUA== PASSWORD_SALT=4cfTuVUOVabDdjbop+wCJw== JWT_SECRET=bijlJcnt7KecmUxF7tS5mQ== RABBITMQ_PASSWORD=rasarabbit DB_PASSWORD=pass REDIS_PASSWORD=rasaredis RASA_TELEMETRY_ENABLED=false

docker-compose.yml version: “3.4”

x-database-credentials: &database-credentials DB_HOST: “db” DB_PORT: “27017” DB_USER: “admin” DB_PASSWORD: “pass” DB_LOGIN_DB: “rasadb”

x-rabbitmq-credentials: &rabbitmq-credentials RABBITMQ_HOST: “rabbit” RABBITMQ_USERNAME: “user” RABBITMQ_PASSWORD: ${RABBITMQ_PASSWORD}

x-redis-credentials: &redis-credentials REDIS_HOST: “redis” REDIS_PORT: “6379” REDIS_PASSWORD: ${REDIS_PASSWORD} REDIS_DB: “1”

x-duckling-credentials: &duckling-credentials RASA_DUCKLING_HTTP_URL: “http://duckling:8000”

x-rasax-credentials: &rasax-credentials RASA_X_HOST: “http://rasa-x:5002” RASA_X_USERNAME: ${RASA_X_USERNAME:-admin} RASA_X_PASSWORD: ${RASA_X_PASSWORD:-} RASA_X_TOKEN: ${RASA_X_TOKEN} JWT_SECRET: ${JWT_SECRET} RASA_USER_APP: “http://app:5055” RASA_PRODUCTION_HOST: “http://rasa-production:5005” RASA_WORKER_HOST: “http://rasa-worker:5005” RASA_TOKEN: ${RASA_TOKEN}

x-rasa-credentials: &rasa-credentials <<: *rabbitmq-credentials <<: *rasax-credentials <<: *database-credentials <<: *redis-credentials <<: *duckling-credentials RASA_TOKEN: ${RASA_TOKEN} RASA_MODEL_PULL_INTERVAL: 10 RABBITMQ_QUEUE: “rasa_production_events” RASA_TELEMETRY_ENABLED: ${RASA_TELEMETRY_ENABLED:-true}

x-rasa-services: &default-rasa-service restart: always image: “rasa/rasa:${RASA_VERSION}-full” volumes: - ./.config:/.config expose: - “5005” command: > x –no-prompt –production –config-endpoint http://rasa-x:5002/api/config?token=${RASA_X_TOKEN} –port 5005 –jwt-method HS256 –jwt-secret ${JWT_SECRET} –auth-token ‘${RASA_TOKEN}’ –cors “*” depends_on: - rasa-x - rabbit - redis

services: rasa-x: restart: always image: “rasa/rasa-x:${RASA_X_VERSION}” expose: - “5002” volumes: - ./models:/app/models - ./environments.yml:/app/environments.yml - ./credentials.yml:/app/credentials.yml - ./endpoints.yml:/app/endpoints.yml - ./logs:/logs - ./auth:/app/auth environment: <<: *database-credentials <<: *rasa-credentials SELF_PORT: “5002” DB_DATABASE: “${DB_DATABASE:-rasa}” RASA_MODEL_DIR: “/app/models” PASSWORD_SALT: ${PASSWORD_SALT} RABBITMQ_QUEUE: “rasa_production_events” RASA_X_USER_ANALYTICS: “0” SANIC_RESPONSE_TIMEOUT: “3600” RUN_DATABASE_MIGRATION_AS_SEPARATE_SERVICE: “true” depends_on: - db

db-migration: command: [“python”, “-m”, “rasax.community.services.db_migration_service”] restart: always image: “rasa/rasa-x:${RASA_X_VERSION}” healthcheck: test: [“CMD-SHELL”, “curl -f http://localhost:8000/health || kill 1”] interval: 5s timeout: 1s retries: 3 start_period: 2s expose: - “8000” environment: <<: *database-credentials RUN_DATABASE_MIGRATION_AS_SEPARATE_SERVICE: “true” depends_on: - db

rasa-production: <<: *default-rasa-service environment: <<: *rasa-credentials RASA_ENVIRONMENT: “production” DB_DATABASE: “tracker” MPLCONFIGDIR: “/tmp/.matplotlib” RASA_MODEL_SERVER: “http://rasa-x:5002/api/projects/default/models/tags/production”

rasa-worker: <<: *default-rasa-service environment: <<: *rasa-credentials RASA_ENVIRONMENT: “worker” DB_DATABASE: “worker_tracker” MPLCONFIGDIR: “/tmp/.matplotlib” RASA_MODEL_SERVER: “http://rasa-x:5002/api/projects/default/models/tags/production”

app: restart: always image: “rasa/rasa-x-demo:latest” expose: - “5055” depends_on: - rasa-production

db: image: mongo:3.4 container_name: mongo ports: - ‘27017:27017’ volumes: - ‘/data/configdb:/data/configdb’ - ‘/data/db:/data/db’ mongo-express: image: mongo-express:0.49.0 container_name: mongo_express links: - ‘db:mongo’ ports: - ‘5050:8081’ environment: - ‘ME_CONFIG_OPTIONS_EDITORTHEME=ambiance’

rabbit: restart: always image: “bitnami/rabbitmq:3.8.9” environment: RABBITMQ_HOST: “rabbit” RABBITMQ_USERNAME: “user” RABBITMQ_PASSWORD: ${RABBITMQ_PASSWORD} RABBITMQ_DISK_FREE_LIMIT: “{mem_relative, 0.1}” expose: - “5672”

duckling: restart: always image: “rasa/duckling:0.1.6.4” expose: - “8000” command: [“duckling-example-exe”, “–no-access-log”, “–no-error-log”]

nginx: restart: always image: “rasa/nginx:${RASA_X_VERSION}” ports: - “80:8080” - “443:8443” volumes: - ./certs:/opt/bitnami/certs - ./terms:/opt/bitnami/nginx/conf/bitnami/terms depends_on: - rasa-x - rasa-production - app

redis: restart: always image: “bitnami/redis:6.0.8” environment: REDIS_PASSWORD: ${REDIS_PASSWORD} expose: - “6379”

openssl: We ran openssl using bitbash as on normal cmd openssl is not working… Can you please guide us as why this issue is coming up. Can we have a call to solve this issue.

VedaRane · December 21, 2020, 7:34am

@Juste Morning!!! Could you please check above details and help us in moving forward… I actually stuck in this issue… Regards Veda

Juste · December 21, 2020, 10:04am

HI @VedaRane. Could you please set the environment variable DEBUG_MODE to true and send me the rasa-x logs?

VedaRane · December 21, 2020, 11:04am

Hi Juste

Here is rasa-x logs after setting debug_mode true

Matplotlib is building the font cache; this may take a moment.

e(0lqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqke(B

e(0xe(B Rasa Open Source reports anonymous usage telemetry to help improve the product e(0xe(B

e(0xe(B for all its users. e(0xe(B

e(0xe(B e(0xe(B

e(0xe(B If you’d like to opt-out, you can use rasa telemetry disable. e(0xe(B

e(0xe(B To learn more, check out Rasa Telemetry. e(0xe(B

e(0mqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqje(B

Starting Rasa X server… ??

[2020-12-21 10:50:31 +0000] [7] [INFO] Goin’ Fast @ http://0.0.0.0:5002

WARNING:rasax.community.database.utils:Unable to get database revision heads.

Process ForkProcess-6:

Traceback (most recent call last):

File “/usr/local/lib/python3.7/multiprocessing/process.py”, line 297, in _bootstrap

self.run()

File “/usr/local/lib/python3.7/multiprocessing/process.py”, line 99, in run

self._target(*self._args, **self._kwargs)

File “/usr/local/lib/python3.7/site-packages/sanic/server.py”, line 840, in serve

trigger_events(after_start, loop)

File “/usr/local/lib/python3.7/site-packages/sanic/server.py”, line 648, in trigger_events

loop.run_until_complete(result)

File “uvloop/loop.pyx”, line 1456, in uvloop.loop.Loop.run_until_complete

File “/usr/local/lib/python3.7/site-packages/rasax/community/api/blueprints/websocket.py”, line 54, in assign_workers_queues

await _loop_until_all_workers_registered(number_of_sanic_workers)

File “/usr/local/lib/python3.7/site-packages/rasax/community/api/blueprints/websocket.py”, line 174, in _loop_until_all_workers_registered

f"Expected that {number_of_sanic_workers} sanic workers register to handle "

RuntimeError: Expected that 4 sanic workers register to handle WebSocket connections. After 5 seconds only 1 registered.

WARNING:rasax.community.database.utils:Unable to get database revision heads.

Process ForkProcess-3:

Traceback (most recent call last):

File “/usr/local/lib/python3.7/multiprocessing/process.py”, line 297, in _bootstrap

self.run()

File “/usr/local/lib/python3.7/multiprocessing/process.py”, line 99, in run

self._target(*self._args, **self._kwargs)

File “/usr/local/lib/python3.7/site-packages/sanic/server.py”, line 840, in serve

trigger_events(after_start, loop)

File “/usr/local/lib/python3.7/site-packages/sanic/server.py”, line 648, in trigger_events

loop.run_until_complete(result)

File “uvloop/loop.pyx”, line 1456, in uvloop.loop.Loop.run_until_complete

File “/usr/local/lib/python3.7/site-packages/rasax/community/api/blueprints/websocket.py”, line 54, in assign_workers_queues

await _loop_until_all_workers_registered(number_of_sanic_workers)

File “/usr/local/lib/python3.7/site-packages/rasax/community/api/blueprints/websocket.py”, line 174, in _loop_until_all_workers_registered

f"Expected that {number_of_sanic_workers} sanic workers register to handle "

RuntimeError: Expected that 4 sanic workers register to handle WebSocket connections. After 5 seconds only 2 registered.

WARNING:rasax.community.database.utils:Unable to get database revision heads.

Process ForkProcess-4:

Traceback (most recent call last):

File “/usr/local/lib/python3.7/multiprocessing/process.py”, line 297, in _bootstrap

self.run()

File “/usr/local/lib/python3.7/multiprocessing/process.py”, line 99, in run

self._target(*self._args, **self._kwargs)

File “/usr/local/lib/python3.7/site-packages/sanic/server.py”, line 840, in serve

trigger_events(after_start, loop)

File “/usr/local/lib/python3.7/site-packages/sanic/server.py”, line 648, in trigger_events

loop.run_until_complete(result)

File “uvloop/loop.pyx”, line 1456, in uvloop.loop.Loop.run_until_complete

File “/usr/local/lib/python3.7/site-packages/rasax/community/api/blueprints/websocket.py”, line 54, in assign_workers_queues

await _loop_until_all_workers_registered(number_of_sanic_workers)

File “/usr/local/lib/python3.7/site-packages/rasax/community/api/blueprints/websocket.py”, line 174, in _loop_until_all_workers_registered

f"Expected that {number_of_sanic_workers} sanic workers register to handle "

RuntimeError: Expected that 4 sanic workers register to handle WebSocket connections. After 5 seconds only 3 registered.

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 10:55:49 +0000] [26] [INFO] Starting worker [26]

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 10:58:14 +0000] - (sanic.access)[INFO][172.24.0.10:38522]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 10:58:19 +0000] - (sanic.access)[INFO][172.24.0.10:38532]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 10:58:25 +0000] - (sanic.access)[INFO][172.24.0.10:38540]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 10:58:30 +0000] - (sanic.access)[INFO][172.24.0.10:38550]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 10:58:35 +0000] - (sanic.access)[INFO][172.24.0.10:38560]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 10:58:40 +0000] - (sanic.access)[INFO][172.24.0.10:38566]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 10:58:45 +0000] - (sanic.access)[INFO][172.24.0.10:38574]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 10:58:50 +0000] - (sanic.access)[INFO][172.24.0.10:38584]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 10:58:55 +0000] - (sanic.access)[INFO][172.24.0.10:38594]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 10:59:00 +0000] - (sanic.access)[INFO][172.24.0.10:38602]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 10:59:05 +0000] - (sanic.access)[INFO][172.24.0.10:38608]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 10:59:10 +0000] - (sanic.access)[INFO][172.24.0.10:38618]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 10:59:15 +0000] - (sanic.access)[INFO][172.24.0.10:38626]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 10:59:20 +0000] - (sanic.access)[INFO][172.24.0.10:38636]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 10:59:25 +0000] - (sanic.access)[INFO][172.24.0.10:38642]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 10:59:30 +0000] - (sanic.access)[INFO][172.24.0.10:38650]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 10:59:35 +0000] - (sanic.access)[INFO][172.24.0.10:38660]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 10:59:40 +0000] - (sanic.access)[INFO][172.24.0.10:38666]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 10:59:45 +0000] - (sanic.access)[INFO][172.24.0.10:38674]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 10:59:50 +0000] - (sanic.access)[INFO][172.24.0.10:38680]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 10:59:55 +0000] - (sanic.access)[INFO][172.24.0.10:38686]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:00:00 +0000] - (sanic.access)[INFO][172.24.0.10:38696]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:00:05 +0000] - (sanic.access)[INFO][172.24.0.10:38704]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:00:10 +0000] - (sanic.access)[INFO][172.24.0.10:38714]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:00:15 +0000] - (sanic.access)[INFO][172.24.0.10:38722]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:00:20 +0000] - (sanic.access)[INFO][172.24.0.10:38728]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:00:25 +0000] - (sanic.access)[INFO][172.24.0.10:38736]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:00:30 +0000] - (sanic.access)[INFO][172.24.0.10:38744]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:00:35 +0000] - (sanic.access)[INFO][172.24.0.10:38754]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:00:40 +0000] - (sanic.access)[INFO][172.24.0.10:38764]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:00:45 +0000] - (sanic.access)[INFO][172.24.0.10:38770]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:00:50 +0000] - (sanic.access)[INFO][172.24.0.10:38778]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:00:55 +0000] - (sanic.access)[INFO][172.24.0.10:38784]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:01:00 +0000] - (sanic.access)[INFO][172.24.0.10:38792]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:01:05 +0000] - (sanic.access)[INFO][172.24.0.10:38800]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:01:10 +0000] - (sanic.access)[INFO][172.24.0.10:38808]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

[2020-12-21 11:01:12 +0000] - (sanic.access)[INFO][172.24.0.9:47248]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:01:15 +0000] - (sanic.access)[INFO][172.24.0.10:38818]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

[2020-12-21 11:01:17 +0000] - (sanic.access)[INFO][172.24.0.9:47258]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:01:20 +0000] - (sanic.access)[INFO][172.24.0.10:38828]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:01:22 +0000] - (sanic.access)[INFO][172.24.0.9:47270]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:01:25 +0000] - (sanic.access)[INFO][172.24.0.10:38836]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:01:27 +0000] - (sanic.access)[INFO][172.24.0.9:47282]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:01:30 +0000] - (sanic.access)[INFO][172.24.0.10:38848]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:01:32 +0000] - (sanic.access)[INFO][172.24.0.9:47292]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:01:35 +0000] - (sanic.access)[INFO][172.24.0.10:38860]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

[2020-12-21 11:01:37 +0000] - (sanic.access)[INFO][172.24.0.9:47302]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:01:40 +0000] - (sanic.access)[INFO][172.24.0.10:38870]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:01:42 +0000] - (sanic.access)[INFO][172.24.0.9:47312]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:01:45 +0000] - (sanic.access)[INFO][172.24.0.10:38880]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:01:47 +0000] - (sanic.access)[INFO][172.24.0.9:47322]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:01:50 +0000] - (sanic.access)[INFO][172.24.0.10:38892]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:01:52 +0000] - (sanic.access)[INFO][172.24.0.9:47334]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:01:55 +0000] - (sanic.access)[INFO][172.24.0.10:38900]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:01:58 +0000] - (sanic.access)[INFO][172.24.0.9:47342]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:02:00 +0000] - (sanic.access)[INFO][172.24.0.10:38910]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

[2020-12-21 11:02:03 +0000] - (sanic.access)[INFO][172.24.0.9:47350]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:02:05 +0000] - (sanic.access)[INFO][172.24.0.10:38918]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:02:08 +0000] - (sanic.access)[INFO][172.24.0.9:47360]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:02:10 +0000] - (sanic.access)[INFO][172.24.0.10:38930]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:02:13 +0000] - (sanic.access)[INFO][172.24.0.9:47374]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

[2020-12-21 11:02:15 +0000] - (sanic.access)[INFO][172.24.0.10:38938]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:02:18 +0000] - (sanic.access)[INFO][172.24.0.9:47384]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:02:20 +0000] - (sanic.access)[INFO][172.24.0.10:38950]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:02:23 +0000] - (sanic.access)[INFO][172.24.0.9:47394]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:02:25 +0000] - (sanic.access)[INFO][172.24.0.10:38962]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

[2020-12-21 11:02:28 +0000] - (sanic.access)[INFO][172.24.0.9:47404]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:02:30 +0000] - (sanic.access)[INFO][172.24.0.10:38972]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:02:33 +0000] - (sanic.access)[INFO][172.24.0.9:47414]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:02:35 +0000] - (sanic.access)[INFO][172.24.0.10:38982]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:02:38 +0000] - (sanic.access)[INFO][172.24.0.9:47426]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:02:40 +0000] - (sanic.access)[INFO][172.24.0.10:38994]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:02:43 +0000] - (sanic.access)[INFO][172.24.0.9:47436]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:02:45 +0000] - (sanic.access)[INFO][172.24.0.10:39006]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

[2020-12-21 11:02:48 +0000] - (sanic.access)[INFO][172.24.0.9:47446]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:02:50 +0000] - (sanic.access)[INFO][172.24.0.10:39014]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:02:53 +0000] - (sanic.access)[INFO][172.24.0.9:47458]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:02:55 +0000] - (sanic.access)[INFO][172.24.0.10:39024]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:02:58 +0000] - (sanic.access)[INFO][172.24.0.9:47470]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

[2020-12-21 11:03:01 +0000] - (sanic.access)[INFO][172.24.0.10:39034]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:03:03 +0000] - (sanic.access)[INFO][172.24.0.9:47476]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:03:06 +0000] - (sanic.access)[INFO][172.24.0.10:39044]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

WARNING:rasax.community.database.utils:Unable to get database revision heads.

[2020-12-21 11:03:08 +0000] - (sanic.access)[INFO][172.24.0.9:47486]: GET http://rasa-x:5002/api/config?token=9EJlw1zlaDtM4L8o+QsAUA== 503 40

VedaRane · December 21, 2020, 12:14pm

@Juste. Could you please help us with this issue today, so that we can start the build. As we are running late with the build.

VedaRane · December 22, 2020, 9:07am

@Juste Would be great if you help us through with above provideed logs

VedaRane · December 28, 2020, 7:25am

@Juste Hi Wish you happy new year in advance…!!! Could you help me out for above issue…

VedaRane · December 30, 2020, 8:09am

@akelad Can u please check…

Juste · December 31, 2020, 3:16pm

Hi @VedaRane. Apologies for a late response. Looks like the sanic workers are not starting up. Can you provide a few more details regarding your deployment environment? Are you running Rasa X on a local server? Also, can you provide the info on your server - how many CPU’s and memory do you have allocated for it?

VedaRane · January 1, 2021, 7:51am

Hi @Juste We are trying to run rasa-x on local mode using docker manual installation.Deployment environment details are as follows:

CPUs: 2 Memory:200GB SWAP: 1GB Disk Image Size: 64GB

Currently running constainers

VedaRane · January 4, 2021, 10:31am

@akelad Could you please check with Juste . I need some resolution over this…

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Could not fetch runtime config from server [Deprecated] Rasa X Community Edition	0	376	June 9, 2022
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Rasa X production server is giving error as Could not launch runtime

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