Hi there,
the issue you’re having is that the NLU is not able to correctly pick up the name entity from the provided text. It is able to correctly classify that input text falls into inform_name intent but it is not able to pick it up.
Here you have a few possible routes to take. You can add more name examples inside of the inform_name intent or you could add a regex featurizer (Components) in combination with a name lookup table (NLU Training Data). The Regex featurizer + lookup table approach requires fewer examples in the intent itself.
Try it for yourself and see what works better for your use case.
Regards, Nikola