Rasa PRO 3.8 OPENAI Errors

I am getting this error Retrying langchain.llms.openai.acompletion_with_retry…_completion_with_retry in 8.0 seconds as it raised APIConnectionError: Error communicating with OpenAI. , if I turn on flow_retrieval and then turned off

  • name: LLMCommandGenerator prompt: prompts/command-generator.jinja2 llm: type: “openai” model: “gpt-4” temperature: 0.7 flow_retrieval: active: false

Where as my standlaone opeai test code works fine

completion = openai.ChatCompletion.create( model=“gpt-3.5-turbo”, messages=[ {“role”: “system”, “content”: “You are a poetic assistant, skilled in explaining complex programming concepts with creative flair.”}, {“role”: “user”, “content”: “Compose a poem that explains the concept of recursion in programming.”} ] )


Hi @geeta.m.desai, what’s the version of gpt-3.5-turbo are you trying?

I tried with gpt-3.5-turbo and GPT-4


Please read my comments in the original thread, I have tried execuritng external program to test OpenAI connectivity at the same time and works fine

I have tried with flag(flow_retrieval) on and Off both

After trying everything ony, I have reached to forum.

I believe we are using the Completion API instead of ChatCompletion which unfortunately is not supported in some newer version of gpt-3.5-turbo. We are working towards fixing that.

If you are facing this in gpt-4. could you post the full error logs and also the version of


do you have a specific version of openai installed separately in the environment?

- name: LLMCommandGenerator
    model_name: gpt-4
    request_timeout: 7
    max_tokens: 256
What you mean by completion API instead of ChatCompletion, I have just configured LLM
and Rasa sends those requests to OpenAI. I am not sending any API requests directly.
Same config works fine with Rasa Plus 3.7. My bot is working absoutely fine with Gpt-4 and 3.5-Turbo both

I stopped migrating to 3.8 for now. I will finish my bot deelopment and then migrate. I am very much inetersted n selectively sending conversation history for dialogue understnading

Will Rasa 3.8 support PII Management. I could not get clearity from the documentation. While PII documentation has these lines " FEATURE NOT YET CALM-COMPATIBLE.We are working to ensure future integration and compatibility." 3.8 feature list does not clelarify if it is supported or no. Please provide some guidance on this.