Rasa forms for feedback field

Rasa Open Source
1

I have been working with Forms in this week. But I have a bug to retrieve the text for feeback field.

rules.yml

- rule: active request for help to customer service
  steps:
  - intent: request_for_help_to_customer_service
  - action: help_to_customer_service_form
  - active_loop: help_to_customer_service_form


- rule: Submit form
  condition:
  - active_loop: help_to_customer_service_form
  steps:
  - action: help_to_customer_service_form
  - active_loop: null
  - slot_was_set:
    - requested_slot: null
  - action: action_submit_request_help_customer_service_form

stories.yml

- story: ask for customer service for help
  steps:
  - intent: request_for_help_to_customer_service
  - action: help_to_customer_service_form
  - active_loop: help_to_customer_service
  - slot_was_set:
    - requested_slot: customer_service_comments
  - slot_was_set:
    - customer_service_comments
  - slot_was_set:
    - requested_slot: null
  - intent: explain
  - action: action_explain_help_to_customer_service_form_customer_service_comments
  - action: help_to_customer_service_form
  - active_loop: null
  - action: action_submit_request_for_help_customer_service_form

domain.yml

slots:
...
  customer_service_comments:
    type: text
    mappings:
    - type: from_entity
      entity: customer_service_comments
      intent: explain
      influence_conversation: false
      conditions:
         - active_loop: help_to_customer_service_form
           requested_slot: customer_service_comments
forms:
  help_to_customer_service_form:
    required_slots:
      - customer_service_comments

...
actions:
...
  - validate_help_to_customer_service_form
  - action_ask_help_to_customer_service_form_customer_service_comments
  - action_explain_help_to_customer_service_form_customer_service_comments
  - action_submit_request_help_customer_service_form
...

After I chatbot display utter from action_ask_help_to_customer_service_form_customer_service_comments I type in the action_listen my sentence to be submited in the form. But the interactive applies parse entities to be assigned to an intent(see fig,1) to run the actions from a story from this intent and finishes starting again with the form doing a loop

image
image1725×58 5.94 KB
fig. 1

How can I fix this problem with Forms to avoid conflict if the content of the message is part of an intent of my project.

Thanks