Rasa Duckling entity value extraction

Hi i am slightly new to the rasa stack and i am creating a bot that i supposed to extract some information like warning level and time to make api call to mongodb running on backend(localy).

i am able to extract predifined entities with CRF however when i want to extract time entity value from from user text in my costum action as a test, it does not work and gives me a none result. When checking the with rasa shell nlu it works fine shows me the that duckling did extract the time. so here are my question:

1.How do i correctly extract time from user text

  1. How do i extract from and To time fields i.e start time and end time

  2. i would also like to know how to repeat a message utterance with a loop since mongodb return a cursor on which i need to loop.

domain_snippet:

intents:
- greet
- goodbye
- affirm
- deny
- mood_great
- mood_unhappy
- bot_challenge
- new_files
- find_errors_simple
- find_errorsInterval
- find_newCount
- mark_has_read
- inform
- thank
entities:
- warning_level
- unchecked_log
- checked_log
- mark_read
- newError_report
- time_interval
##if slot has same name as entity it's value will be same the value as the entity, after the feature extraction
slots:
  warning_level:
    type: text
  savedInfo:
     type: unfeaturized

actions:
- utter_greet
- utter_cheer_up
- utter_did_that_help
- utter_happy
- utter_goodbye
- utter_iamabot
- ActionSearchDB
- utter_no_problem
- action_infoCheck ##
- utter_reEnterInfo ##
#- action_out_of_scope

config pipeline:

language: en
pipeline: #supervised_embeddings
- name: "WhitespaceTokenizer"
- name: "RegexFeaturizer"
- name: "CRFEntityExtractor"
- name: "EntitySynonymMapper" #mapp synonyms to wanted entity
- name: "CountVectorsFeaturizer"
- name: "CountVectorsFeaturizer"
- name: "EmbeddingIntentClassifier"
- name: "DucklingHTTPExtractor"
  url: "http://192.168.99.101:8000"
  dimensions: ["time"]
  locale: 'en_UK'
  timezone: "UK/London"

action test sample:

import pymongo

#from __future__ import absolute_import
#from __future__ import division
#from __future__ import unicode_literals

from typing import Any, Text, Dict, List
from pymongo.database import Database
from pymongo import MongoClient
from rasa_sdk import Action, Tracker
from rasa_sdk.executor import CollectingDispatcher
from rasa_sdk.events import SlotSet
from rasa_sdk.form import FormAction
#import MongoClient
import json
import datetime

class ActionInfoCheck(Action):
     def name(self) -> Text:
        return "action_infoCheck"

     def run(self, dispatcher: CollectingDispatcher,
             tracker: Tracker,
             domain: Dict[Text, Any]) -> List[Dict[Text, Any]]:
           
          warningLvl = tracker.get_slot("warning_level")
          time = tracker.get_slot("time")
         
          savedInfo = "I saved this for test purposes"
          dispatcher.utter_message("Is this the information you entered? {}:{}".format(warningLvl, time))
     
          return[SlotSet("savedInfo", savedInfo)]#slots added here have to be reflected inside stories.md under the calling action, and added to the domain
           #under slots

and finally rasa nlu output:

find errors between saturday at 12:34 and sunday 23:05
{
  "intent": {
    "name": "find_errorsInterval",
    "confidence": 0.9264986515045166
  },
  "entities": [
    {
      "start": 5,
      "end": 11,
      "value": "error",
      "entity": "warning_level",
      "confidence": 0.9674813313181307,
      "extractor": "CRFEntityExtractor",
      "processors": [
        "EntitySynonymMapper"
      ]
    },
    {
      "start": 12,
      "end": 19,
      "value": "between",
      "entity": "time_interval",
      "confidence": 0.9047831394511845,
      "extractor": "CRFEntityExtractor"
    },
    {
      "start": 12,
      "end": 54,
      "text": "between saturday at 12:34 and sunday 23:05",
      "value": {
        "to": "2020-03-15T23:06:00.000+00:00",
        "from": "2020-03-14T00:34:00.000+00:00"
      },
      "confidence": 1.0,
      "additional_info": {
        "values": [
          {
            "to": {
              "value": "2020-03-15T23:06:00.000+00:00",
              "grain": "minute"
            },
            "from": {
              "value": "2020-03-14T00:34:00.000+00:00",
              "grain": "minute"
            },
            "type": "interval"
          },
          {
            "to": {
              "value": "2020-03-15T23:06:00.000+00:00",
              "grain": "minute"
            },
            "from": {
              "value": "2020-03-14T12:34:00.000+00:00",
              "grain": "minute"
            },
            "type": "interval"
          },
          {
            "to": {
              "value": "2020-03-22T23:06:00.000+00:00",
              "grain": "minute"
            },
            "from": {
              "value": "2020-03-21T00:34:00.000+00:00",
              "grain": "minute"
            },
            "type": "interval"
          }
        ],
        "to": {
          "value": "2020-03-15T23:06:00.000+00:00",
          "grain": "minute"
        },
        "from": {
          "value": "2020-03-14T00:34:00.000+00:00",
          "grain": "minute"
        },
        "type": "interval"
      },
      "entity": "time",
      "extractor": "DucklingHTTPExtractor"
    }
  ],
  "intent_ranking": [
    {
      "name": "find_errorsInterval",
      "confidence": 0.9264986515045166
    },
    {
      "name": "mood_unhappy",
      "confidence": 0.021978706121444702
    },
    {
      "name": "thank",
      "confidence": 0.011257205158472061
    },
    {
      "name": "affirm",
      "confidence": 0.009684749878942966
    },
    {
      "name": "mood_great",
      "confidence": 0.009016020223498344
    },
    {
      "name": "mark_has_read",
      "confidence": 0.004983078688383102
    },
    {
      "name": "deny",
      "confidence": 0.004659407306462526
    },
    {
      "name": "greet",
      "confidence": 0.004530702251940966
    },
    {
      "name": "bot_challenge",
      "confidence": 0.0034581569489091635
    },
    {
      "name": "goodbye",
      "confidence": 0.0023854069877415895
    }
  ],
  "text": "find errors between saturday at 12:34 and sunday 23:05"
}