Hi,
Kindly help me with the below scenario. I have 2 intents as “Policy Document” and “Fund Value”. Both the intents are mapped to forms as “action_form_policy_document” and “action_form_fund_value”. I have an entity as policy number which is common for both the forms. Subsequently, there is a slot as policy number.
When I say “I want the policy document for 12345678”, the correct form i.e action_form_policy_document gets invoked and it validates the response and returns that the policy number that I entered is incorrect. Now, instead of correcting my policy number if I say “I want to get the fund value for 00659024” instead of starting the fund value-form, it gives me answer for policy document when it finds the policy number as correct.
The stories are written appropriately for all the use cases. The Story format -
Story Policy Document Authenticated with policy number
- policy_document{“policy_number”: “09231452”}
- action_set_custom_intent_name
- slot{“is_authenticated”: true}
- form{“name”: null}
- slot{“requested_slot”: null}
- action_form_policy_document
Story Fund Value Authenticated with policy number
- fund_value{“policy_number”: “5436765”}
- action_set_custom_intent_name
- slot{“is_authenticated”: true}
- form{“name”: null}
- slot{“requested_slot”: null}
- action_form_fund_value
Below is the server output in debug mode.
Received user message ‘I want to get the fund value for 00659024’ with intent ‘{‘name’: ‘fund_value’, ‘confidence’: 0.961440920829773}’ and entities ‘[{‘start’: 33, ‘end’: 41, ‘value’: ‘00659024’, ‘entity’: ‘policy_number’, ‘confidence’: 0.9886157963650901, ‘extractor’: ‘CRFEntityExtractor’}, {‘start’: 33, ‘end’: 41, ‘text’: ‘00659024’, ‘value’: 659024, ‘confidence’: 1.0, ‘additional_info’: {‘value’: 659024, ‘type’: ‘value’}, ‘entity’: ‘number’, ‘extractor’: ‘DucklingHTTPExtractor’}]’ 2019-09-30 11:26:30 DEBUG rasa.core.processor - Current slot values: continue_confirmation: None custom_intent_name: policy_document dob: 29051972 form_to_resume: None greeted: True group_id: 5cdcee3cf93a651e2325257c is_authenticated: True media_confirmation: None pincode: None policy_number: 00659024 policy_number_list: policy_number_list_for_current_intent: push_media_document_name: None push_media_document_url: None requested_slot: policy_number response_message: None resume_confirmation: None selection_index: [{‘1’: {‘title’: ‘00659024’, ‘payload’: ‘I want my policy document for 00659024’}, ‘2’: {‘title’: ‘01274260’, ‘payload’: ‘I want my policy document for 01274260’}, ‘3’: {‘title’: ‘01297848’, ‘payload’: ‘I want my policy document for 01297848’}, ‘4’: {‘title’: ‘Policy Status’, ‘payload’: ‘policy status’}, ‘5’: {‘title’: ‘Fund Value’, ‘payload’: ‘fund value’}, ‘6’: {‘title’: ‘Premium Paid Certificate’, ‘payload’: ‘premium paid certificate’}, ‘7’: {‘title’: ‘Policy Renewal’, ‘payload’: ‘policy renewal’}, ‘8’: {‘title’: ‘Renewal Premium Receipt’, ‘payload’: ‘premium renewal receipt’}, ‘9’: {‘title’: ‘Unit Statement’, ‘payload’: ‘unit statement’}, ‘10’: {‘title’: ‘D02 Form’, ‘payload’: ‘I want d zeero too form’}, ‘11’: {‘title’: ‘Policy Bond Dispatch’, ‘payload’: ‘Policy Bond Dispatch’}, ‘12’: {‘title’: ‘Nearest Branch’, ‘payload’: ‘nearest branch’}, ‘13’: {‘title’: ‘Contact Us’, ‘payload’: ‘contact us’}, ‘14’: {‘title’: ‘Exit’, ‘payload’: ‘exit’}}] year: None 2019-09-30 11:26:30 DEBUG rasa.core.processor - Logged UserUtterance - tracker now has 34 events 2019-09-30 11:26:30 DEBUG rasa.core.policies.memoization - Current tracker state [{‘slot_greeted_0’: 1.0, ‘slot_selection_index_0’: 1.0, ‘slot_greeted_1’: 1.0, ‘slot_custom_intent_name_0’: 1.0, ‘slot_is_authenticated_0’: 1.0}, {‘entity_number’: 1.0, ‘slot_group_id_0’: 1.0, ‘slot_policy_number_0’: 1.0, ‘entity_policy_number’: 1.0, ‘intent_policy_document’: 1.0, ‘slot_greeted_0’: 1.0, ‘slot_selection_index_0’: 1.0, ‘prev_action_listen’: 1.0, ‘slot_greeted_1’: 1.0, ‘slot_custom_intent_name_0’: 1.0, ‘slot_is_authenticated_0’: 1.0}, {‘slot_policy_number_0’: 1.0, ‘intent_policy_document’: 1.0, ‘prev_action_set_custom_intent_name’: 1.0, ‘slot_policy_number_list_0’: 1.0, ‘slot_policy_number_list_for_current_intent_0’: 1.0, ‘entity_policy_number’: 1.0, ‘slot_greeted_0’: 1.0, ‘slot_dob_0’: 1.0, ‘slot_selection_index_0’: 1.0, ‘slot_custom_intent_name_0’: 1.0, ‘entity_number’: 1.0, ‘slot_group_id_0’: 1.0, ‘slot_greeted_1’: 1.0, ‘slot_is_authenticated_1’: 1.0, ‘slot_is_authenticated_0’: 1.0}] 2019-09-30 11:26:30 DEBUG rasa.core.policies.memoization - Launch DeLorean… 2019-09-30 11:26:30 DEBUG rasa.core.policies.memoization - Current tracker state [None, None, {‘slot_is_authenticated_0’: 1.0, ‘slot_greeted_0’: 1.0}] 2019-09-30 11:26:30 DEBUG rasa.core.policies.memoization - There is a memorised next action ‘0’ 2019-09-30 11:26:30 DEBUG rasa.core.policies.two_stage_fallback - NLU confidence threshold met, confidence of fallback action set to core threshold (0.5). 2019-09-30 11:26:30 DEBUG rasa.core.policies.form_policy - There is an active form ‘action_form_policy_document’ 2019-09-30 11:26:30 DEBUG rasa.core.policies.ensemble - Predicted next action using policy_3_FormPolicy 2019-09-30 11:26:30 DEBUG rasa.core.processor - Predicted next action ‘action_form_policy_document’ with confidence 1.00. 2019-09-30 11:26:30 DEBUG rasa.core.actions.action - Calling action endpoint to run action ‘action_form_policy_document’
I understand we can deactivate the form, but in my current scenario where will I deactivate it?
Thanks.