Hi everyone, I’m quite new with RASA. I’m trying to build a chatbot to answer FAQ for the recent emergency in Italy. The system recognise the question then uses elastic search to find the most similar one. Furthermore we need to have an explicit consent to the use of personal data from the user before answering any question. The system works fine when tested using rasa shell, but when we run it on Telegram and we try to access in multiple user there are always unexpected loop of answer or question.
This is the stories.md: stories.md (2.4 KB)
This is the domain.yml: domain.yml (3.4 KB)
And this is the config.yml: config.yml (668 Bytes)
And this is the log of the problem we have during on line testing:
> | 46630 | 92df6f8e1bffb30a5bd34a909d830a4b | user | 1586430000 | corona_question | NULL | {"event": "user", "timestamp": 1586425569.4796462, "text": "eh Sono possibili importazioni di animali o di prodotti di origine animale dalla Cina?", "parse_data": {"intent": {"name": "corona_question", "confidence": 0.9999810457229614}, "entities": [], "intent_ranking": [{"name": "corona_question", "confidence": 0.9999810457229614}, {"name": "goodbye", "confidence": 1.0039554581453558e-05}, {"name": "greet", "confidence": 7.22525055607548e-06}, {"name": "out_of_scope", "confidence": 1.7575149513504584e-06}], "text": "eh Sono possibili importazioni di animali o di prodotti di origine animale dalla Cina?"}, "input_channel": "telegram", "message_id": "3912f8530d474dfebfd3fd888e149c01", "metadata": {}} |
> | 46631 | 92df6f8e1bffb30a5bd34a909d830a4b | action | 1586430000 | NULL | utter_ask_consent | {"event": "action", "timestamp": 1586425569.5413973, "name": "utter_ask_consent", "policy": "policy_1_KerasPolicy", "confidence": 0.5638370513916016} |
> | 46632 | 92df6f8e1bffb30a5bd34a909d830a4b | bot | 1586430000 | NULL | NULL | {"event": "bot", "timestamp": 1586425569.5414143, "text": "Per utilizzare questo servizio, leggi l\u2019informativa sulla privacy a questo link https://futuremedia.fbk.eu/informativa-privacy-salbot-coronavirus.html e clicca /do_il_consenso per acconsentire al trattamento dei tuoi dati.", "data": {"elements": null, "quick_replies": null, "buttons": null, "attachment": null, "image": null, "custom": null}, "metadata": {}} |
> | 46633 | 92df6f8e1bffb30a5bd34a909d830a4b | action | 1586430000 | NULL | action_restart | {"event": "action", "timestamp": 1586425569.6637053, "name": "action_restart", "policy": "policy_1_KerasPolicy", "confidence": 0.9977224469184875} |
> | 46634 | 92df6f8e1bffb30a5bd34a909d830a4b | restart | 1586430000 | NULL | NULL | {"event": "restart", "timestamp": 1586425569.6637208} |
> | 46635 | 92df6f8e1bffb30a5bd34a909d830a4b | action | 1586430000 | NULL | action_listen | {"event": "action", "timestamp": 1586425569.6639788, "name": "action_listen", "policy": null, "confidence": 1.0} |
> | 46745 | 92df6f8e1bffb30a5bd34a909d830a4b | user | 1586430000 | start | NULL | {"event": "user", "timestamp": 1586425617.271904, "text": "/start", "parse_data": {"text": "/start", "intent": {"name": "start", "confidence": 1.0}, "intent_ranking": [{"name": "start", "confidence": 1.0}], "entities": []}, "input_channel": "telegram", "message_id": "1c8a09b8147749d3b2a2f8d2ff77991b", "metadata": {}} |
> | 46746 | 92df6f8e1bffb30a5bd34a909d830a4b | action | 1586430000 | NULL | utter_ask_consent | {"event": "action", "timestamp": 1586425617.3346903, "name": "utter_ask_consent", "policy": "policy_1_KerasPolicy", "confidence": 0.922694206237793} |
> | 46747 | 92df6f8e1bffb30a5bd34a909d830a4b | bot | 1586430000 | NULL | NULL | {"event": "bot", "timestamp": 1586425617.3347154, "text": "Per utilizzare questo servizio, leggi l\u2019informativa sulla privacy a questo link https://futuremedia.fbk.eu/informativa-privacy-salbot-coronavirus.html e clicca /do_il_consenso per acconsentire al trattamento dei tuoi dati.", "data": {"elements": null, "quick_replies": null, "buttons": null, "attachment": null, "image": null, "custom": null}, "metadata": {}} |
> | 46748 | 92df6f8e1bffb30a5bd34a909d830a4b | action | 1586430000 | NULL | action_restart | {"event": "action", "timestamp": 1586425617.5155272, "name": "action_restart", "policy": "policy_1_KerasPolicy", "confidence": 0.9998152852058411} |
> | 46749 | 92df6f8e1bffb30a5bd34a909d830a4b | restart | 1586430000 | NULL | NULL | {"event": "restart", "timestamp": 1586425617.5155427} |
> | 46750 | 92df6f8e1bffb30a5bd34a909d830a4b | action | 1586430000 | NULL | action_listen | {"event": "action", "timestamp": 1586425617.5158045, "name": "action_listen", "policy": null, "confidence": 1.0} |
> | 46803 | 92df6f8e1bffb30a5bd34a909d830a4b | user | 1586430000 | do_il_consenso | NULL | {"event": "user", "timestamp": 1586425633.0546782, "text": "/do_il_consenso", "parse_data": {"text": "/do_il_consenso", "intent": {"name": "do_il_consenso", "confidence": 1.0}, "intent_ranking": [{"name": "do_il_consenso", "confidence": 1.0}], "entities": []}, "input_channel": "telegram", "message_id": "d5a705430a7b46bdb9ff243c3cc3423d", "metadata": {}} |
> | 46804 | 92df6f8e1bffb30a5bd34a909d830a4b | action | 1586430000 | NULL | utter_ask_consent | {"event": "action", "timestamp": 1586425633.1172972, "name": "utter_ask_consent", "policy": "policy_1_KerasPolicy", "confidence": 0.3697848916053772} |
> | 46805 | 92df6f8e1bffb30a5bd34a909d830a4b | bot | 1586430000 | NULL | NULL | {"event": "bot", "timestamp": 1586425633.117314, "text": "Per utilizzare questo servizio, leggi l\u2019informativa sulla privacy a questo link https://futuremedia.fbk.eu/informativa-privacy-salbot-coronavirus.html e clicca /do_il_consenso per acconsentire al trattamento dei tuoi dati.", "data": {"elements": null, "quick_replies": null, "buttons": null, "attachment": null, "image": null, "custom": null}, "metadata": {}} |
> | 46806 | 92df6f8e1bffb30a5bd34a909d830a4b | action | 1586430000 | NULL | action_restart | {"event": "action", "timestamp": 1586425633.2486467, "name": "action_restart", "policy": "policy_1_KerasPolicy", "confidence": 0.9992877840995789} |
> | 46807 | 92df6f8e1bffb30a5bd34a909d830a4b | restart | 1586430000 | NULL | NULL | {"event": "restart", "timestamp": 1586425633.2486613} |
> | 46808 | 92df6f8e1bffb30a5bd34a909d830a4b | action | 1586430000 | NULL | action_listen | {"event": "action", "timestamp": 1586425633.2489166, "name": "action_listen", "policy": null, "confidence": 1.0} |
> | 46809 | 92df6f8e1bffb30a5bd34a909d830a4b | user | 1586430000 | do_il_consenso | NULL | {"event": "user", "timestamp": 1586425638.237026, "text": "/do_il_consenso", "parse_data": {"text": "/do_il_consenso", "intent": {"name": "do_il_consenso", "confidence": 1.0}, "intent_ranking": [{"name": "do_il_consenso", "confidence": 1.0}], "entities": []}, "input_channel": "telegram", "message_id": "f4d6b4c37998448da9017b877d1849b5", "metadata": {}} |
> | 46810 | 92df6f8e1bffb30a5bd34a909d830a4b | action | 1586430000 | NULL | utter_ask_consent | {"event": "action", "timestamp": 1586425638.2998157, "name": "utter_ask_consent", "policy": "policy_1_KerasPolicy", "confidence": 0.3697848916053772} |
> | 46811 | 92df6f8e1bffb30a5bd34a909d830a4b | bot | 1586430000 | NULL | NULL | {"event": "bot", "timestamp": 1586425638.2998326, "text": "Per utilizzare questo servizio, leggi l\u2019informativa sulla privacy a questo link https://futuremedia.fbk.eu/informativa-privacy-salbot-coronavirus.html e clicca /do_il_consenso per acconsentire al trattamento dei tuoi dati.", "data": {"elements": null, "quick_replies": null, "buttons": null, "attachment": null, "image": null, "custom": null}, "metadata": {}} |
> | 46812 | 92df6f8e1bffb30a5bd34a909d830a4b | action | 1586430000 | NULL | action_restart | {"event": "action", "timestamp": 1586425638.4326527, "name": "action_restart", "policy": "policy_1_KerasPolicy", "confidence": 0.9992877840995789} |
> | 46813 | 92df6f8e1bffb30a5bd34a909d830a4b | restart | 1586430000 | NULL | NULL | {"event": "restart", "timestamp": 1586425638.4326677} |
> | 46814 | 92df6f8e1bffb30a5bd34a909d830a4b | action | 1586430000 | NULL | action_listen | {"event": "action", "timestamp": 1586425638.4329216, "name": "action_listen", "policy": null, "confidence": 1.0} |
> | 46855 | 92df6f8e1bffb30a5bd34a909d830a4b | user | 1586430000 | greet | NULL | {"event": "user", "timestamp": 1586425645.0254683, "text": "ciao?", "parse_data": {"intent": {"name": "greet", "confidence": 0.5837719440460205}, "entities": [], "intent_ranking": [{"name": "greet", "confidence": 0.5837719440460205}, {"name": "goodbye", "confidence": 0.33033597469329834}, {"name": "out_of_scope", "confidence": 0.059241458773612976}, {"name": "corona_question", "confidence": 0.026650656014680862}], "text": "ciao?"}, "input_channel": "telegram", "message_id": "a6b0410518504c3fbe61a666cad9ad41", "metadata": {}} |
> | 46856 | 92df6f8e1bffb30a5bd34a909d830a4b | action | 1586430000 | NULL | utter_ask_consent | {"event": "action", "timestamp": 1586425645.0872, "name": "utter_ask_consent", "policy": "policy_1_KerasPolicy", "confidence": 0.8774756789207458} |
> | 46857 | 92df6f8e1bffb30a5bd34a909d830a4b | bot | 1586430000 | NULL | NULL | {"event": "bot", "timestamp": 1586425645.0872173, "text": "Per utilizzare questo servizio, leggi l\u2019informativa sulla privacy a questo link https://futuremedia.fbk.eu/informativa-privacy-salbot-coronavirus.html e clicca /do_il_consenso per acconsentire al trattamento dei tuoi dati.", "data": {"elements": null, "quick_replies": null, "buttons": null, "attachment": null, "image": null, "custom": null}, "metadata": {}} |
> | 46858 | 92df6f8e1bffb30a5bd34a909d830a4b | action | 1586430000 | NULL | action_restart | {"event": "action", "timestamp": 1586425645.2266245, "name": "action_restart", "policy": "policy_1_KerasPolicy", "confidence": 0.9998444318771362} |
> | 46859 | 92df6f8e1bffb30a5bd34a909d830a4b | restart | 1586430000 | NULL | NULL | {"event": "restart", "timestamp": 1586425645.2266407} |
> | 46860 | 92df6f8e1bffb30a5bd34a909d830a4b | action | 1586430000 | NULL | action_listen | {"event": "action", "timestamp": 1586425645.226892, "name": "action_listen", "policy": null, "confidence": 1.0}
In this case after a question the system start asking for personal data consent and keep doing this. As you can see from the weird stories.md we already tried many possible solution to avoid loop in the conversation but they keep happening.
Is this related to Telegram? To multiple users? To the fact we are using ngrok? Thank you for any possible advice
