Is it possible to not let session timeout if a form is active and user is filling the form?

Rasa Open Source
1

I created a bot which has a big form, and sometimes users take a long time to fill all the fields. When session timeout, the form is deactivated even though the user is filling the form.

Workaround for this is just increasing the session_expiration_time, but is it any better way to not let the session timeout when the form is active and the user is filling the form?

Thanks

2

you could maybe achieve this by creating a custom action_session_start . But is there any reason not to just set a longer expiration time?

3

Thanks for the answer. And yes, we can increase the time, but I’m not sure what the appropriate timeout should be for the project as there’re other parts of the project might be affected from this config. action_session_start should be the best one.