Hello all, I have 2 questions! Firstly, I was just wondering if every answer from the user has to be categorise into an intent, even though I am using form action. My story goes like this. * greet - action_verify_user - slot{"valid_user":"Yes"} - slot{"name":"Tom"} - slot{"company_name":"Ourchoice"} - introduction_form - form{"name": "introduction_form"} - form{"name": null} User: Hello Bot: (checks if user is verified in the system) Bot: Hello Tom from Ourchoice, welcome to the ticketing system. To continue, please choose a number: 1. Create Ticket 2. View Ticket 3. Enter a new Authorisation Code User: 1 When I was running interactive learning, the system wanted me to match the user asnwer to an intent. That’s why I was wondering if every answer from the user in form action has to have an intent. My second question would be what are the disadvantage of having so many form actions in the stories? Example: * greet - introduction_form - form{"name": "introduction_form"} - form{"name": null} - outlet_menu_form - form{"name":"outlet_menu_form"} - form{"name": null} - problem_form - form{"name": "problem_form"} - form{"name": null} By having so many form actions, it helps to direct my users to the right direction. But it also feels as if I am giving them no alternatives to my stories. It feels hardcoded. Would appreciate your feedback on this. Thanks! Regards Zen.

Interactive learning for form action and stories

Ghostvv (Vladimir Vlasov) July 8, 2019, 8:30am 4

I think numbers can be inform intent as well, why not?

1 Like

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