Hi,
Rasa needs to have a solid and more stable fallback handle , more like a “Global Fallback Intent” not only for totally out scope messages but also for slightly similar input’s (to the phrases already present) but still out of scope messages , my bot misses at this phase alot. I know tracking confidence threshold is a solution but it is not that stable when comes to using spacy , it is very unstable for intent confidence mapping score! and when comes to the the slightly similar but out of scope messages their bot usually misses alot.