Hello Everyone, I want to add a live chat feature in my rasa bot and for that, I am using rocket chat I have registered the visitor and created a room in rocket chat by adding custom actions in the actions.py file, and I am able to send visitor messages in rocket chat by using custom component approach but how do send back the live agent’s response or reply back to rasa, I am not able to understand what should be the approach for it. If anyone has any solution so please let me know I have been stuck on it for the last 2 weeks. Here is my actions.py file for the handover process: class RegisterVisitor(Action): def name(self) -> Text: return "action_register_visitor" def run(self, dispatcher: CollectingDispatcher, tracker: Tracker, domain: Dict[Text, Any]) -> List[Dict[Text, Any]]: # Your code goes here url = "http://localhost:3000/api/v1/livechat/visitor" payload = json.dumps({ "visitor": { "name": "Livechat Visitor", "email": "visitor@rocket.chat", "department": "OPB", "token": "iNKE8a6k6cjbqWhWd", "phone": "55 51 5555-5555", "customFields": [ { "key": "address", "value": "Rocket.Chat street", "overwrite": True } ] } }) headers = { 'Content-Type': 'application/json' } response = requests.request("POST", url, headers=headers, data=payload) dispatcher.utter_message(text="Visitor is registered") print(response.text) return [] class CreateRoom(Action): def name(self) -> Text: return "action_create_room" def run(self, dispatcher: CollectingDispatcher, tracker: Tracker, domain: Dict[Text, Any]) -> List[Dict[Text, Any]]: url = "http://localhost:3000/api/v1/livechat/room?token=iNKE8a6k6cjbqWhWd" payload={} headers = {} response = requests.request("GET", url, headers=headers, data=payload) print(response.text) return [] class ActionSendMessageToRocketChat(Action): def name(self) -> Text: return "action_send_msg" def run(self, dispatcher: CollectingDispatcher, tracker: Tracker, domain: Dict[Text, Any]) -> List[Dict[Text, Any]]: url = "http://localhost:3000/api/v1/livechat/message " usr_msg=open('rocketchat_msg.txt',"r+") live_msg = usr_msg.read() payload = json.dumps({ "token": "iNKE8a6k6cjbqWhWd", "rid": "SpN4mPdL4ehRdzawd", "msg": live_msg }) headers = { 'Content-Type': 'application/json' } response = requests.request("POST", url, headers=headers, data=payload) print(response.text) Thank you

Hey, @rasa_learner thank you I will look into it.

Hey, @rasa_learner as per the guidance you shared I don’t understand how to set up the chatroom which will connect with the rasa and rocket chat server can you please share some steps which I can follow to set up the chatroom for it I followed this https://github.com/RasaHQ/chatroom but not able to understand it. Thank you!

Hello everyone, I am not able to understand to connect to the chatroom to switch the rasa server to rocket chat please if someone has any solution for it let me know I have been stuck on it for 2 weeks.

Hey Hi Sruti, Have you done This process “Human Handoff”. If you have completed please give me a reference.

How to send live agent's message to rasa bot from rocket chat during handover?

Rasa Open Source

rasa_learner (sathishlakshmanan) February 19, 2023, 11:13pm 2

Hi @shruti_v, take a look at this blogpost How to Build a “Human” Handoff Feature with Rasa

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How to send live agent's message to rasa bot from rocket chat during handover?

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