How to handle user sent images

[nimish-tembhurne]

I want to get the image sent by user in Whatsapp channel. How do i do this? I tried making a form for this, but whenever the user sends an image, the intent ‘None’ is detected and the image received is not accessible.

[stephens (Greg Stephens)]

You shouldn’t send images directly to Rasa. It’s not designed to handle this. Take a look at this post and here.