How to create a partially rule-based conversation within a chat dialogue

@erohmensing,

Yes, I checked the logs, the intent is recognized correctly but entity is empty [] in case when i give ‘sms’ as input. why is this happening? How can I resolve?
Is it happening because I am passing a single keyword ‘sms’ as input, also sms is also occurring at other plcaes in nlu file like ‘sms rates’, ‘sms limit’ . Is this creating a confusion for crfentityextractor?

Can I model single keyword like ‘sms’ in rasa?