How to create a partially rule-based conversation within a chat dialogue

@erohmensing,

Yes, I checked the logs, the intent is recognized correctly but entity is empty [] in case when i give ‘sms’ as input. why is this happening? How can I resolve?
Is it happening because I am passing a single keyword ‘sms’ as input, also sms is also occurring at other plcaes in nlu file like ‘sms rates’, ‘sms limit’ . Is this creating a confusion for crfentityextractor?

Can I model single keyword like ‘sms’ in rasa?

Do you also mark sms as an entity within sms rates and sms limit? If not, that could definitely confuse the entity extractor.

yes I marked sms as an entity in ‘sms rates’ and ‘sms limit’ . If I do not mark them as an entity but when the input comes to extractor as ‘sms rates’, the extractor may identify sms as one of the entities apart from ‘rates’ as another entity.

I am using sms keyword in several places like ‘push sms’, pull sms, sms length, how to send various types of sms? , its occurrence at several places confusing the system even if i dont mark sms as an entity in other places.