Handoff to human agent - Live Chat Integration

[chkoss (Christina Koß)]

Integrate Rasa with Live Chat

Hi @SudheshSolomon, There are multiple ways to do so: your frontend can route messages to a different backend when the bot sends some specific message you can use custom actions to forward messages to a human This second way is what @himanshus97 already suggested. You would want to implement a custom action that hands over to a human agent and use that as fallback action. If you add a button “Chat with a Live Agent”, have this button trigger the same custom action.