Getting Circuit breaker tripped. Stopped predicting more actions for sender '+19528563806

Rasa Open Source Feedback on Rasa Open Source
1

here is my stories.yml

version: “3.1”

stories:

  • story: interactive_story_1 steps:

    • intent: greet
    • action: utter_welcome
    • action: caller_validation_form
    • active_loop: caller_validation_form
    • slot_was_set:
      • requested_slot: slot_user_type
    • intent: user_type entities:
      • entity_user_type: provider
    • slot_was_set:
      • slot_user_type: provider
    • slot_was_set:
      • requested_slot: slot_provider_number
    • intent: identification_number entities:
      • number: ‘123654789’
      • number: 123654789
    • slot_was_set:
      • slot_provider_number: 123654789
    • slot_was_set:
      • requested_slot: slot_provider_name
    • intent: user_name entities:
      • PERSON: john
      • PERSON: john
    • slot_was_set:
      • slot_provider_name: john
    • slot_was_set:
      • requested_slot: slot_provider_ssn
    • intent: identification_number entities:
      • number: ‘6374’
      • number: ‘6374’
    • slot_was_set:
      • slot_provider_ssn: ‘6374’
    • slot_was_set:
      • requested_slot: slot_provider_county
    • intent: provider_county entities:
      • county: Yolo
    • slot_was_set:
      • slot_provider_county: Yolo
    • active_loop: null
    • action: action_agent_transfer
    • action: utter_twilio_end_call

  • story: interactive_story_3 steps:

    • intent: greet
    • action: utter_welcome
    • action: caller_validation_form
    • active_loop: caller_validation_form
    • slot_was_set:
      • requested_slot: slot_user_type
    • intent: user_type entities:
      • entity_user_type: provider
    • slot_was_set:
      • slot_user_type: provider
    • action: caller_validation_form
    • slot_was_set:
      • slot_user_type: provider
    • slot_was_set:
      • requested_slot: slot_provider_number
    • intent: identification_number entities:
      • number: ‘123654789’
      • number: ‘123654789’
    • slot_was_set:
      • slot_provider_number: ‘123654789’
    • action: caller_validation_form
    • slot_was_set:
      • slot_provider_number: ‘123654789’
    • slot_was_set:
      • requested_slot: slot_provider_name
    • intent: user_name entities:
      • PERSON: john
      • PERSON: john
    • slot_was_set:
      • slot_provider_name: john
    • action: caller_validation_form
    • slot_was_set:
      • slot_provider_name: john
    • slot_was_set:
      • requested_slot: slot_provider_ssn
    • intent: identification_number entities:
      • number: ‘1111’
      • number: 1111
    • slot_was_set:
      • slot_provider_ssn: 1111
    • action: caller_validation_form
    • slot_was_set:
      • slot_provider_ssn: null
    • slot_was_set:
      • requested_slot: slot_provider_ssn
    • intent: identification_number entities:
      • number: ‘1111’
      • number: 1111
    • slot_was_set:
      • slot_provider_ssn: 1111
    • action: caller_validation_form
    • slot_was_set:
      • slot_provider_ssn: 1111
    • slot_was_set:
      • requested_slot: null
    • slot_was_set:
      • slot_failure_flag: true
    • slot_was_set:
      • requested_slot: null
    • active_loop: null
    • action: action_agent_transfer
    • action: utter_twilio_end_call

  • story: interactive_story_2 steps:

    • intent: greet
    • action: utter_welcome
    • action: caller_validation_form
    • active_loop: caller_validation_form
    • slot_was_set:
      • requested_slot: slot_user_type
    • intent: user_type entities:
      • entity_user_type: provider
    • slot_was_set:
      • slot_user_type: provider
    • action: caller_validation_form
    • slot_was_set:
      • slot_user_type: provider
    • slot_was_set:
      • requested_slot: slot_provider_number
    • intent: identification_number entities:
      • number: ‘521452365’
      • number: 521452365
    • slot_was_set:
      • slot_provider_number: 521452365
    • action: caller_validation_form
    • slot_was_set:
      • slot_provider_number: 521452365
    • slot_was_set:
      • requested_slot: slot_provider_name
    • intent: user_name entities:
      • PERSON: john
      • PERSON: john
    • slot_was_set:
      • slot_provider_name: john
    • action: caller_validation_form
    • slot_was_set:
      • slot_provider_name: john
    • slot_was_set:
      • requested_slot: slot_provider_ssn
    • intent: identification_number entities:
      • number: ‘1234’
      • number: 1234
    • slot_was_set:
      • slot_provider_ssn: 1234
    • action: caller_validation_form
    • slot_was_set:
      • slot_provider_ssn: null
    • slot_was_set:
      • requested_slot: slot_provider_ssn
    • intent: identification_number entities:
      • number: ‘1234’
      • number: 1234
    • slot_was_set:
      • slot_provider_ssn: 1234
    • action: caller_validation_form
    • slot_was_set:
      • slot_provider_ssn: null
    • slot_was_set:
      • requested_slot: slot_provider_ssn
    • intent: identification_number entities:
      • number: ‘1234’
      • number: 1234
    • slot_was_set:
      • slot_provider_ssn: 1234
    • action: caller_validation_form
    • slot_was_set:
      • slot_provider_ssn: 1234
    • slot_was_set:
      • requested_slot: null
    • slot_was_set:
      • slot_failure_flag: true
    • slot_was_set:
      • requested_slot: null
    • active_loop: null
    • action: action_agent_transfer
    • action: utter_twilio_end_call

  • story: interactive_story_4 steps:

    • intent: greet
    • action: utter_welcome
    • action: caller_validation_form
    • active_loop: caller_validation_form
    • slot_was_set:
      • requested_slot: slot_user_type
    • intent: user_type entities:
      • entity_user_type: provider
    • slot_was_set:
      • slot_user_type: provider
    • action: caller_validation_form
    • slot_was_set:
      • slot_user_type: provider
    • slot_was_set:
      • requested_slot: slot_provider_number
    • intent: identification_number entities:
      • number: ‘225336336’
      • number: 225336336
    • slot_was_set:
      • slot_provider_number: 225336336
    • action: caller_validation_form
    • slot_was_set:
      • slot_provider_number: 225336336
    • slot_was_set:
      • requested_slot: slot_provider_name
    • intent: user_name entities:
      • PERSON: john
      • PERSON: john
    • slot_was_set:
      • slot_provider_name: john
    • action: caller_validation_form
    • slot_was_set:
      • slot_provider_name: john
    • slot_was_set:
      • requested_slot: slot_provider_ssn
    • intent: identification_number entities:
      • number: ‘1234’
      • number: ‘1234’
    • slot_was_set:
      • slot_provider_ssn: ‘1234’
    • action: caller_validation_form
    • slot_was_set:
      • slot_provider_ssn: null
    • slot_was_set:
      • requested_slot: slot_provider_ssn
    • intent: identification_number entities:
      • number: ‘1234’
      • number: ‘1234’
    • slot_was_set:
      • slot_provider_ssn: ‘1234’
    • action: caller_validation_form
    • slot_was_set:
      • slot_provider_ssn: null
    • slot_was_set:
      • requested_slot: slot_provider_ssn
    • intent: identification_number entities:
      • number: ‘1234’
      • number: ‘1234’
    • slot_was_set:
      • slot_provider_ssn: ‘1234’
    • action: caller_validation_form
    • slot_was_set:
      • slot_provider_ssn: ‘1234’
    • slot_was_set:
      • requested_slot: null
    • slot_was_set:
      • slot_failure_flag: true
    • slot_was_set:
      • requested_slot: null
    • active_loop: null
    • action: action_agent_transfer
    • action: utter_twilio_end_call

  • story: interactive_story_5 steps:

    • intent: greet
    • action: utter_welcome
    • action: caller_validation_form
    • active_loop: caller_validation_form
    • slot_was_set:
      • requested_slot: slot_user_type
    • intent: user_type entities:
      • entity_user_type: provider
    • slot_was_set:
      • slot_user_type: provider
    • action: caller_validation_form
    • slot_was_set:
      • slot_user_type: provider
    • slot_was_set:
      • requested_slot: slot_provider_number
    • intent: identification_number entities:
      • number: ‘635241789’
      • number: 635241789
    • slot_was_set:
      • slot_provider_number: 635241789
    • action: caller_validation_form
    • slot_was_set:
      • slot_provider_number: 635241789
    • slot_was_set:
      • requested_slot: slot_provider_name
    • intent: user_name entities:
      • PERSON: john
      • PERSON: john
    • slot_was_set:
      • slot_provider_name: john
    • action: caller_validation_form
    • slot_was_set:
      • slot_provider_name: john
    • slot_was_set:
      • requested_slot: slot_provider_ssn
    • intent: identification_number entities:
      • number: ‘1234’
      • number: ‘1234’
    • slot_was_set:
      • slot_provider_ssn: ‘1234’
    • action: caller_validation_form
    • slot_was_set:
      • slot_provider_ssn: null
    • slot_was_set:
      • requested_slot: slot_provider_ssn
    • intent: identification_number entities:
      • number: ‘1234’
      • number: ‘1234’
    • slot_was_set:
      • slot_provider_ssn: ‘1234’
    • action: caller_validation_form
    • slot_was_set:
      • slot_provider_ssn: null
    • slot_was_set:
      • requested_slot: slot_provider_ssn
    • intent: identification_number entities:
      • number: ‘1234’
      • number: ‘1234’
    • slot_was_set:
      • slot_provider_ssn: ‘1234’
    • action: caller_validation_form
    • slot_was_set:
      • slot_provider_ssn: ‘1234’
    • slot_was_set:
      • requested_slot: null
    • slot_was_set:
      • slot_failure_flag: true
    • slot_was_set:
      • requested_slot: null
    • active_loop: null
    • action: action_agent_transfer
    • action: utter_twilio_end_call

here is rules.yml:

version: “3.1”

rules:

  • rule: Call failed

    condition:

    • slot_was_set:
      • slot_failure_flag: True
    • slot_was_set:
      • requested_slot: null steps:
    • active_loop: null
    • action: action_agent_transfer

    - action: utter_twilio_end_call

  • rule: Say ‘I am a bot’ anytime the user challenges steps:

    • intent: bot_challenge
    • action: utter_iamabot

  • rule: Activate Caller Verification Form steps:

    • action: utter_welcome
    • action: caller_validation_form
    • active_loop: caller_validation_form

  • rule: Rule greet call again steps:

    • intent: greet
    • action: utter_welcome
    • action: caller_validation_form
    • active_loop: caller_validation_form

  • rule: Activate Caller Verification Form Provider confirmation afirm steps:

    • action: utter_welcome
    • action: caller_validation_form
    • active_loop: caller_validation_form
    • action: utter_correct_user_type_afirm
    • intent: affirm
    • action: caller_validation_form
    • active_loop: caller_validation_form

  • rule: Activate Caller Verification Form unexpected greet steps:

    • action: utter_welcome
    • action: caller_validation_form
    • active_loop: caller_validation_form
    • intent: greet
    • action: caller_validation_form
    • active_loop: caller_validation_form

  • rule: Ask the user to rephrase whenever they send a message with low NLU confidence steps:

    • intent: nlu_fallback
    • action: utter_fallback

  • rule: Submit Caller Verification Form condition:

    • active_loop: caller_validation_form
    • slot_was_set:
      • slot_failure_flag: False steps:
    • action: caller_validation_form
    • active_loop: null
    • slot_was_set:
      • requested_slot: null
    • action: action_agent_transfer
    • action: utter_twilio_end_call

  • rule: Activate Caller Verification Form unexpected call end steps:

    • action: utter_welcome
    • action: caller_validation_form
    • active_loop: caller_validation_form
    • intent: call_termination
    • action: action_call_terminated
2

Stop using stories and re-write this using rules and forms. This will resolve the circuit breaker issue you’re having with those long stories.