We have a form, having a slot named “shiftdescription” which can take random text value as input and hence we have set the input type to from_text.
We also have FAQ intent defined, which can be invoked at any time within the form or outside the form.
Below are the sample conversation snippets:
Bot: Enter the shift description. User: Regular shift
Bot: Enter the shift description. User: Morning shift
Bot: Enter the shift description. User: What is shift?
Since the input type for shift description is set to from_text, in examples 1 and 2 values, Morning shift and Regular Shift gets stored in Shift Description slot correctly.
But in example 3, the value “What is Shift?” gets stored in Shift description slot, which is incorrect. Instead, the utterance “What is shift?” is defined under FAQ intent and corresponding response for the utterance should be displayed, which is not happening.
Could you please help us in this regard. If there is any way out , please let us know.
Thanks , Anjali